Gabrielle Maxey Cantrell
Buford
Summary
Patient Access and Reimbursement professional with 10+ years of healthcare experience across dermatology, clinical operations, and insurance coordination. Demonstrated success in navigating prior authorizations, payer requirements, and reimbursement pathways to improve patient access to therapy. Skilled in collaborating with providers, patients, and cross-functional stakeholders to reduce access barriers, accelerate treatment initiation, and optimize revenue cycle performance.
Overview
14
14
years of professional experience
Work History
Senior Location Manager
Advanced Dermatology and Cosmetics
10.2023 - Current
- Direct end-to-end clinic operations, overseeing staffing, onboarding, payroll, and performance across multidisciplinary teams.
- Track and analyze KPIs (patient volume, revenue, reimbursement trends), driving measurable improvements in operational efficiency and financial outcomes.
- Partner with providers and administrative teams to reduce patient access delays and improve time-to-treatment.
- Support reimbursement workflows including benefit verification, prior authorizations, and patient financial counseling.
- Implement process improvements that enhance patient throughput and reduce administrative bottlenecks.
Wellness Assistant / Medical Assistant
Blue Effect Medspa
Buckhead
06.2022 - 12.2023
- Delivered clinical treatments while educating patients on treatment plans, costs, and financing options, improving adherence and satisfaction.
- Managed scheduling and payment processes, contributing to increased patient retention and revenue capture.
- Supported front-end revenue cycle activities including patient intake and service documentation.
- Buckhead, GA
Dermatology Coordinator
Advanced Dermatology and Cosmetics
01.2023 - 10.2023
- Coordinated clinical operations and supported patient access by facilitating referrals, authorizations, and documentation workflows.
- Acted as liaison between providers, patients, and payers to ensure timely approval of dermatologic treatments.
- Maintained inventory and operational readiness, minimizing disruptions to patient care delivery.
Clinical Manager
Georgia Dermatology Partners
Braselton
06.2019 - 06.2023
- Led clinic operations supporting high patient volumes, improving workflow efficiency and reducing appointment delays.
- Oversaw insurance verification, prior authorization submissions, and referral coordination, improving approval turnaround times.
- Collaborated with providers to ensure proper documentation aligned with payer requirements, reducing claim denials.
- Trained and developed staff on patient access workflows and insurance processes, increasing team effectiveness.
- Resolved complex patient issues related to coverage, billing, and treatment access.
- Braselton, GA
Medical Assistant
Georgia Dermatology Partners
Braselton
10.2018 - 06.2023
- Supported clinical documentation and ensured accuracy for billing and reimbursement purposes.
- Assisted with specialty dermatology procedures and insurance documentation requirements.
- Braselton, GA
Office Manager
North Georgia Dermatology
Lawrenceville
12.2017 - 07.2018
- Managed billing, insurance verification, and claims processes, improving reimbursement efficiency.
- Reduced claim errors through improved documentation and workflow standardization.
- Supervised clinic operations, aligning staffing and scheduling with patient demand.
- Lawrenceville, GA
Medical Assistant
North Georgia Dermatology
Lawrenceville
08.2012 - 12.2017
- Supported surgical and clinical procedures while coordinating authorizations for specialty treatments.
- Educated patients on procedures, post-care, and financial responsibility, improving overall experience.
- Lawrenceville, GA
Education
Lanier Technical College
Skills
- Field Reimbursement Support
- Prior Authorizations & Appeals
- Medicare, Medicaid & Commercial Payers
- Patient Access & Affordability Solutions
- Specialty Medication Coordination
- Revenue Cycle Optimization
- Provider & Staff Education
- EMR Systems (Epic, One Content)
- HIPAA & Compliance
- Cross-Functional Collaboration
Core Expertise
- Field Reimbursement Support
- Prior Authorizations & Appeals
- Medicare, Medicaid & Commercial Payers
- Patient Access & Affordability Solutions
- Specialty Medication Coordination
- Revenue Cycle Optimization
- Provider & Staff Education
- EMR Systems (Epic, One Content)
- HIPAA & Compliance
- Cross-Functional Collaboration
Timeline
Senior Location Manager
Advanced Dermatology and Cosmetics
10.2023 - Current
Dermatology Coordinator
Advanced Dermatology and Cosmetics
01.2023 - 10.2023
Wellness Assistant / Medical Assistant
Blue Effect Medspa
06.2022 - 12.2023
Clinical Manager
Georgia Dermatology Partners
06.2019 - 06.2023
Medical Assistant
Georgia Dermatology Partners
10.2018 - 06.2023
Office Manager
North Georgia Dermatology
12.2017 - 07.2018
Medical Assistant
North Georgia Dermatology
08.2012 - 12.2017
Lanier Technical College