Gabrielle Welborn
Mcdonough
Summary
Professional with strong background in emergency response and communication, adept at managing high-stress situations effectively. Skilled in operating dispatch systems, handling multiple tasks with precision, and maintaining clear, calm communication. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Valued for problem-solving abilities, quick decision-making, and unwavering commitment to public safety.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Metro Nashville Emergency Communication Center
04.2024 - Current
- Operated multi-line phone systems to efficiently handle emergency calls.
- Assessed caller needs to prioritize dispatching law enforcement, fire, and medical services.
- Documented critical information in real-time using Computer-Aided Dispatch (CAD) systems.
- Coordinated with first responders to ensure timely and accurate service delivery.
- Provided guidance to callers in crisis situations, demonstrating empathy and effective communication skills.
- Adapted quickly to changing circumstances during high-pressure emergency situations.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Server Shift Leader
Saki Japanese Steak House
01.2022 - 04.2024
- Supervised daily operations to ensure smooth service flow and guest satisfaction.
- Trained and mentored new servers on menu knowledge and customer service standards.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Implemented efficient table management techniques to enhance dining experience.
- Resolved customer complaints promptly, ensuring positive dining experiences.
Owner
Spring Cleaned Services
08.2019 - 12.2021
- Developed and implemented streamlined cleaning schedules for residential spaces, optimizing workflow and productivity.
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly and professionally.
- Mentored junior cleaners in effective time management strategies and best practices for maintaining cleanliness standards.
- Handled delicate items with care during cleaning processes, preventing damage or loss of valuables while still achieving desired cleanliness levels.
Car Salesperson
Ford
02.2018 - 10.2019
- Facilitated customer interactions to identify needs and recommend suitable Ford vehicles.
- Maintained up-to-date knowledge of product features, specifications, and promotions.
- Developed strong client relationships to enhance customer satisfaction and loyalty.
- Conducted vehicle demonstrations and test drives to highlight performance and features.
- Collaborated with finance team to streamline vehicle financing options for customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
Education
High School Diploma -
Faith Christian Academy
Conyers, GASkills
- Emergency communication
- Crisis management
- Computer-Aided Dispatch (CAD)
- Real-time documentation
- Multi-channel coordination
- Call prioritization
- Empathy in communication
- Customer service excellence
- Conflict resolution
- Quality assurance standards
Accomplishments
Nationally recognized for a domestic violence situation which led to apprehension of the suspect and a life saved through text transmissions.
Certification
- PST - Public Safety Telecommunicator
- CPR certification
- NCIC
- APCO
Timeline
911 Emergency Dispatcher
Metro Nashville Emergency Communication Center
04.2024 - Current
Server Shift Leader
Saki Japanese Steak House
01.2022 - 04.2024
Owner
Spring Cleaned Services
08.2019 - 12.2021
Car Salesperson
Ford
02.2018 - 10.2019
High School Diploma -
Faith Christian Academy