Ganesha Mitchell
Valdosta
Summary
Dedicated professional with 10 years in retail and 12+ years in customer service. Adept at resolving complex customer issues and enhancing satisfaction through effective communication and teamwork. Committed to delivering timely, high-quality service while fostering positive relationships with customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Connexus Resource Group
Stone Mountain
10.2025 - 04.2026
- Resolved customer inquiries through phone and email communication.
- Maintained accurate records of customer interactions in the CRM system.
- Collaborated with team members to streamline service processes, enhancing overall efficiency.
- Provided training support to new customer service representatives.
- Handled escalated issues with professionalism and empathy.
- Monitored customer feedback to identify areas for improvement.
- Facilitated communication between departments to resolve customer concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cultivated strong relationships with customers through tailored assistance and proactive support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Strengthened customer retention by offering discount options.
- Took special orders in person and over telephone, generating additional revenue every month.
- Proposed enhancements to products, services, and billing methods to elevate customer experience.
Assistant Manager
Hibbett Sports
Fort Pierce
04.2015 - 04.2023
- Directed and supervised employees in sales, inventory-taking, cash reconciliation, and service delivery to enhance customer experience.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Allocated specific tasks to employees based on their strengths.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Plan budgets and authorize payments and merchandise returns.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Review inventory and sales records to prepare reports for management and budget departments.
- Established and implemented policies, goals, and procedures for department to streamline operations and improve team effectiveness.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
Customer Service Representative
TELEPERFOMANCE USA
Port Saint Lucie
02.2018 - 04.2019
- Answered inbound phone calls, providing prompt assistance to customers
- Handled customer inquiries via email and phone, resolving issues efficiently
- Managed customer inquiries and interactions, enhancing overall satisfaction
- Responsibly engaging in customer call backs
- Conducted thorough data evaluation to identify trends and insights
- Data input via computer
Education
High School Diploma -
Lincoln Park Academy
Fort Pierce, FL05-2015
Some College (No Degree) - Early Childhood Education and Care
Indian River State College
Port Saint Lucie, FLSkills
- Client services
- Social media platforms
- Windows
- Organizational skills
- Filing
- Email customer support
- Live chat
- Technical troubleshooting support
- Customer training
- Managing customer accounts
- Technical support
- Retail sales
- International customer service experience
- In-person customer service
- Phone call management
- Teaching
- Call center experience
- Phone customer support
- Bookkeeping
- Internal employee customer service
- Serving
- Hospitality
- Patience
- Customer service
- Bussing
- Billing issue inquiries
- Customer returns handling
- Order processing
- Management
- Google Workspace
- Phone Etiquette
- Social media customer service
- POS
- Microsoft Teams
- Product training
- Microsoft Excel
- Video conferencing support
- Customer issue escalation
- Hospitality Experience
- Food industry
- Time management
- Computer operation
- VPN
- Data entry
- Computer literacy
- Customer support
- Customer support experience (6-10 years)
- Customer support optimization
- Customer support management
- Teacher Assistant
- Restaurant experience
- Technical Proficiency
- Handling customer exchanges
- Consumer customer service
- Order inquiry handling
- Microsoft Office
- SMS support etiquette
- Social media management
- 60 wpm
- Customer support specialist experience
- Call center agent experience
- Food safety
- Customer service management
- Early Childhood
- Product knowledge
- Order tracking
- Relationship management
- Sales techniques
- Problem solving
- Effective communication
- Conflict resolution
- Team collaboration
- Analytical thinking
- Key holder experience
- Inventory management
- Training development
- Consultative sales
- Empathy skills
- Office equipment proficiency
- Research
- Service upselling
- Strong teamwork
- Staff training
- Tactful and diplomatic
- Delivery scheduling
- Account management
- Sales expertise
- Retail marketing
- Communication skills
- De-escalation techniques
- Decision-making
- Schedule mastery
- Opening and closing accounts
- Negotiation strategies
- Creative problem solving
- CRM software
- Typing 42 wpm
- Critical thinking
- POS systems expert
- Adaptive team player
- Product education
- Grammar
- High-energy attitude
- Account updating
- Technical troubleshooting
- Conflict mediation
- Product sales
- Scheduling
- Hospitality management
- Adaptability and flexibility
Certification
- Phlebotomy, 12/01/19, Present, FSBON Provider # : 50-12426, Kristopher Pidgeon D.H.Sc, TCRN,CEN,MREMT-P
- Food Handler Certification
- Teaching Certificate
Additional Information - Areas Of Strength
- Attendance
- Knowledge of multiple gauge needles
- Tourniquets
- Knowledge of locations on human body appropriate for venipuncture
- Knowledge of PPE and proper procedure for collecting skin puncture specimens
- Knowledge of basic anatomy and physiology of cardiovascular systems
- Knowledge of proper precautions with relation to handling blood and bodily fluids
- Knowledge of proper verbal and nonverbal communication and interaction with patients/customers
- Proper knowledge of bedside manner and preparation of patient for specimen collection
- Reliability
- Patience
- Amazing personality!
- Never dull! Always enthusiastic!
- Adaptability to diverse situations and concepts
- Exceptional multi-tasking skills
- Active Listener
- Dependable
- Caring and relatable
- Works well under pressure
- Committed to getting job done correctly and in a timely manner
- Grammar and communication skills
- Proper phone etiquette
- Computer proficient
- Ability to type 40 wpm
- Exceptional communication and bookkeeping skills
- Primary agenda is to get the job done efficiently!
- Trained in POS operation
- Exceptional math and reading skills
- Computer skills
- Superb data entry skills
- Friendly; never in a negative mood or mindset
- Very responsible
Timeline
Customer Service Representative
Connexus Resource Group
10.2025 - 04.2026
Customer Service Representative
TELEPERFOMANCE USA
02.2018 - 04.2019
Assistant Manager
Hibbett Sports
04.2015 - 04.2023
High School Diploma -
Lincoln Park Academy
Some College (No Degree) - Early Childhood Education and Care
Indian River State College