Garima Jain
Ahmedabad
Summary
Customer-focused Support Specialist with 6+ years of experience in international customer service and social media management for major brands. Proven ability to handle SaaS applications including Shopify, Zendesk, and Agent Desktop. Strong background in IT with a Bachelor's degree in Engineering and proficient in HTML, CSS, SQL, and Python. Demonstrated exceptional problem-solving and communication skills, adept at managing customer queries through various support channels. Passionate about helping businesses thrive through effective inventory management and supply chain solutions.
Overview
7
7
years of professional experience
Work History
Customer Delight Ninja- Marketing
Zuru Tech India Pvt Ltd
Ahmedabad
06.2023 - Current
Sr. Customer Care Executive
TTEC India
Ahmedabad
07.2021 - 05.2023
- Developed a comprehensive mentoring program to support new employees in their transition into the company.
- Designed resource materials and tools to assist mentees in achieving their personal and professional goals.
- Managed a diverse group of mentees, adapting mentoring approaches to accommodate different backgrounds and learning styles.
Technical Support
Vodafone Shared Services India
Ahmedabad
10.2019 - 07.2020
Sr. Customer Care Executive
TTEC India
Ahmedabad
07.2017 - 08.2019
Education
B.E - Information Technology
Bachelor of Engineering in Information Technology
Bhilai05-2017
Skills
- Computer Competence
- Clear Communication Skills
- Good Listener
- Multitasking
- Customer Support & Service
- SaaS Applications: Shopify, Zendesk,
- Social Media Management
- Proactive Customer Engagement (Zoom
- Knowledge of Business Operations, Wa
Timeline
Customer Delight Ninja- Marketing
Zuru Tech India Pvt Ltd
06.2023 - Current
Sr. Customer Care Executive
TTEC India
07.2021 - 05.2023
Technical Support
Vodafone Shared Services India
10.2019 - 07.2020
Sr. Customer Care Executive
TTEC India
07.2017 - 08.2019
B.E - Information Technology
Bachelor of Engineering in Information Technology
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