Garrett Finney
St. Simons Island
Summary
Dynamic sales professional with a proven track record in enhancing customer relationships and driving sales outcomes, particularly at Frito-Lay. Expertise in business development and CRM implementation has led to significant improvements in customer satisfaction. Demonstrated skills in sales management, coaching, and fostering cross-functional teamwork support effective strategic business planning. Aiming to leverage these strengths to further elevate organizational performance.
Overview
11
11
years of professional experience
Work History
Route Sales Representative
Frito-Lay
St. Marys
06.2021 - Current
- Fostered ongoing partnerships with established customers.
- Optimized customer experience during product delivery and sales via corporate vehicle.
- Verified adherence of product displays to company specifications concerning placement, date codes, and pricing.
Co-Owner
5 Step Carpet Care
Asheville
04.2018 - 06.2021
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored competitive activity and adjusted strategies to maintain a competitive edge.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Maintained a comprehensive knowledge of industry developments and competitive landscape.
Customer Experience Manager
Gap
Arlington
04.2014 - 04.2018
- Recognized avenues for refining procedures to achieve exceptional service level.
- Oversaw the implementation of CRM systems to streamline customer interactions and data management.
- Developed key performance indicators used to measure success in achieving high levels of customer satisfaction.
- Monitored customer service performance metrics and created reports for senior management review.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- .
Education
Associate of Arts - Arts
A.B. Tech
Asheville06-2011
Skills
- Sales skills
- Sales training
- Customer relationship management (CRM)
- Employee onboarding
- Marketing
- Data analysis
- Staff training and development
- Cross-functional teamwork
- Clear communication
- Business administration
- Performance evaluations
- Risk management
- Sales management
- Staff development
- Coaching and mentoring
- Key performance indicators
- Customer service
- Business development
- Business planning
Timeline
Route Sales Representative
Frito-Lay
06.2021 - Current
Co-Owner
5 Step Carpet Care
04.2018 - 06.2021
Customer Experience Manager
Gap
04.2014 - 04.2018
Associate of Arts - Arts
A.B. Tech
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