Garrett Lee
Conyers
Summary
Dynamic Loss Prevention Officer with Hilton Hotels Corporation, skilled in theft prevention and crisis management. Achieved significant reductions in theft incidents through strategic data analysis and effective policy enforcement. Proven ability to collaborate with law enforcement and enhance team training, ensuring a secure environment while delivering exceptional customer service. Offering strong observational skills and disciplined approach, eager to learn and develop in structured environment. Delivers proactive mindset and ability to quickly adapt to new security protocols. Ready to use and develop problem-solving and communication skills in the Loss Prevention role. Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
1
1
year of professional experience
Work History
Loss Prevention Officer
Hilton Hotels Corporation
02.2024 - 05.2025
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Observed video surveillance systems for prompt emergency response.
- Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Coordinated with local law enforcement agencies to strengthen community partnerships and deter criminal activity within the store premises.
- Improved overall store safety by identifying potential hazards and ensuring proper signage was posted in necessary areas.
- Collaborated with management to develop comprehensive loss prevention training programs for staff members.
- Analyzed data trends to pinpoint high-risk products or departments, adjusting security measures accordingly.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Reduced false alarms by refining criteria for triggering security alerts, optimizing resource allocation.
- Streamlined reporting processes, making it easier to document and follow up on security incidents.
Education
JROTC (Military Program)
Norland Senior High School
Miami, FL01-2021
Skills
- Theft prevention
- CCTV monitoring
- Incident reporting
- Investigations
- Surveillance techniques
- Security systems
- Detail-oriented
- Personnel surveillance
- Policy development
- Law enforcement collaboration
- Evidence collection
- Retail operations
- Critical thinking
- Policy enforcement
- Crisis management
- Risk management
- Data analysis
- CCTV systems
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Excellent communication
- Team collaboration
- Team leadership
- Adaptability and flexibility
- Decision-making
- Task prioritization
- Safety protocols
- Strategic planning
- Written communication
- Emergency response
- Footage review
- Investigation and interrogation
- Customer monitoring
Timeline
Loss Prevention Officer
Hilton Hotels Corporation
02.2024 - 05.2025
JROTC (Military Program)
Norland Senior High School
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