Results-driven Operations Professional with expertise in process optimization and efficiency enhancement. Leads cross-functional teams to achieve strategic goals while adapting to dynamic environments. Skilled in project management, resource allocation, and continuous improvement.
Work History
Fiber Optic Technician
2 Years 2 Months
AT&T | 06.2024 - Current
Execute high-volume field operations supporting telecommunications service deployment with strict safety and performance standards
Operate advanced machinery and specialized equipment for installation in dynamic environments
Coordinate daily operational workflows to ensure efficient task sequencing, minimal service disruption, and on-time completion
Apply real-time operational judgment to adapt workflows based on environmental conditions, site constraints, and operational priorities
Identify inefficiencies in field processes and supported continuous improvement initiatives to enhance service reliability
Collaborate with supervisors and cross-functional departments to ensure alignment with operational goals and quality expectations
Conduct testing and troubleshooting of fiber optic connections to ensure optimal performance.
Graduate Assistant, Career Services
9 Months
Lander University | 08.2023 - 05.2024
Delivered career development support and workshops to 100+ students per semester
Coordinated employer engagement and recruitment efforts across multiple industries to connect students with job opportunities
Planned and executed career fairs and recruiting events to facilitate networking between students and employers
Analyzed engagement data to enhance program effectiveness and increase student participation rates
Supported outreach initiatives to increase student engagement and career readiness
Healthcare Administration Intern
4 Months
Self Regional Healthcare | 01.2023 - 05.2023
Supported data entry tasks for electronic health records, ensuring accuracy and compliance with protocols.
Identified workflow inefficiencies affecting service delivery in clinical and administrative operations
Improved interdepartmental communication to enable faster operational response times
Ensured HIPAA compliance in handling sensitive patient data and administrative records
Assisted with data tracking, reporting, and analysis to support operational decision-making
Assisted in coordinating patient scheduling and intake processes to enhance operational efficiency.
Quality Control Inspector
1 Year 3 Months
Becton Dickinson | 05.2021 - 08.2022
Performed quality inspections of medical devices ensuring FDA compliance and internal quality standards
Identified product defects, supporting corrective and preventive actions that enhanced product reliability
Collaborated with production teams to resolve quality issues, ensuring operational continuity
Documented inspection results, facilitating audit readiness and ensuring regulatory compliance
Contributed to continuous improvement initiatives within manufacturing quality systems
Education
MBA - Business Administration
Lander University | Greenwood, SC | 05-2024
Bachelor of Science - Business Administration And Management
Lander University | Greenwood | 05-2023
Skills
Telecommunications Operations
Safety Compliance
Operational Efficiency
Process Improvement
Workflow Optimization
Capacity & Flow Management
Field Data Tracking
Cross-Functional Coordination
Microsoft Excel (Advanced)
Customer service
Operations management
Team leadership
Problem-solving
Timeline
Fiber Optic Technician
AT&T
06.2024 - CurrentRead More
Graduate Assistant, Career Services
Lander University
08.2023 - 05.2024Read More
Healthcare Administration Intern
Self Regional Healthcare
01.2023 - 05.2023Read More
Quality Control Inspector
Becton Dickinson
05.2021 - 08.2022Read More
Lander University
MBA from Business Administration
Read More
Lander University
Bachelor of Science from Business Administration And Management