Gary Saunders
Atlanta
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
17
17
years of professional experience
Work History
Leasing Consultant
AMLI Residential
Atlanta
02.2025 - Current
- Conducts daily property tours, showcasing available units and community amenities to prospective residents, to drive lease conversions.
- Manages all leasing documentation, including applications, lease agreements, renewals, and resident correspondence, ensuring compliance with Fair Housing regulations.
- Supports resident retention by resolving concerns promptly, and fostering positive relationships through excellent customer service and regular engagement.
- Collaborates with the marketing team to implement outreach strategies, maintain online listings, and promote community events and specials.
- Assists in daily office operations, including rent collection, service request coordination, audit preparation, and reporting, to support occupancy and revenue goals.
LOAN ANALYST - COMMERCIAL MORTGAGE-BACKED SECURITIES (CMBS) SERVICING
PNC BANK
01.2022 - 12.2023
- Reviewed customized commercial, legal, and related due diligence documentation and reporting to ensure adherence to deal structures, and/or regulatory compliance requirements.
- Ensureed the appropriate materials and documentation are available to customers, investors, capital markets loan syndications, and/or commercial real estate deal teams, as well as external and internal business partners, to execute transactions.
- Supported work processes to ensure completeness, accuracy, and conformance to credit approvals, legal documents, established service levels, and applicable procedures.
- Reviewed, reports, to identify exceptions, monitor quality, and ensure compliance.
MORTGAGE AND CONSUMER LOAN ANALYST/TRAINER
PNC BANK
01.2017 - 01.2022
- Evaluated mortgage loan applications, assessing financial stability, and eligibility for loan services.
- Reviewed income information, including pay stubs, award letters, tax returns, and additional items, to confirm the validity of the information disclosed by the borrower, confirming if the applicant meets the loan requirements.
- Submitted loan applications to underwriters for approval, and mailed approval or denial letters to applicants.
- Gathered the required documentation from clients and third parties in support of the loan approval decision.
RESERVATION SALES REPRESENTATIVE
ENTERPRISE HOLDINGS
03.2015 - 12.2016
- Provided a quality customer service experience for customers via phone and email to those looking to utilize rental car services.
- Effectively listened to and identified customer needs to suggest vehicles and additional products and services to enhance the customer's travel experience.
- Assisted the branch with ensuring that rentals were returned during the designated return date, and processed late fees on behalf of the branch.
- Assisted customers with the rental process while utilizing problem-solving skills to provide an exceptional experience.
- Collaborated with various branches to assist customers with vehicle exchanges, returns, and reservations.
CUSTOMER SERVICE & SOCIAL MEDIA SPECIALIST
BATH & BODY WORKS
10.2008 - 02.2015
- Established a positive customer experience for the customer by building relationships and resolving their needs.
- Developed and implemented social media strategies to increase brand awareness and engagement.
- Identified opportunities for new partnerships or collaborations with other brands or organizations.
- Managed customer service requests through social media channels.
Education
B.S. - Marketing
WRIGHT STATE UNIVERSITY
A.S. - Business Administration
SINCLAIR COMMUNITY COLLEGE
Skills
Adaptability: ability to adjust to new conditions and challenges
Critical Thinking: Analyzing facts to make informed decisions
Creativity: innovative thinking to solve problems
Emotional intelligence: understanding and managing your emotions and those of others
Data analysis: ability to interpret and analyze data effectively
Digital literacy: proficiency in using digital tools and platforms
Collaboration: working effectively with others in a team environment
Communication: strong verbal and written communication skills
Project management: planning and executing projects efficiently
Technical skills: relevant technical knowledge specific to your field
Timeline
Leasing Consultant
AMLI Residential
02.2025 - Current
LOAN ANALYST - COMMERCIAL MORTGAGE-BACKED SECURITIES (CMBS) SERVICING
PNC BANK
01.2022 - 12.2023
MORTGAGE AND CONSUMER LOAN ANALYST/TRAINER
PNC BANK
01.2017 - 01.2022
RESERVATION SALES REPRESENTATIVE
ENTERPRISE HOLDINGS
03.2015 - 12.2016
CUSTOMER SERVICE & SOCIAL MEDIA SPECIALIST
BATH & BODY WORKS
10.2008 - 02.2015
B.S. - Marketing
WRIGHT STATE UNIVERSITY
A.S. - Business Administration
SINCLAIR COMMUNITY COLLEGE
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