Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gavin Defoor

Dalton

Summary

Proven achiever with a solid background in sales and customer service, notably at T Mobile, where sales strategies and exceptional customer relations significantly boosted sales revenue. My adaptable approach and strong communication skills drive results and customer loyalty. I take the upmost pride in my work and am highly adaptable to customer needs and the ever changing workplace environment.

Overview

7
7
years of professional experience

Work History

Sales Representative

T Mobile
11.2020 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Trained and mentored new sales representatives.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Developed and implemented sales strategies to increase profits.
  • Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Package Handler

FedEx
10.2022 - 02.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Car Wash Attendant

Ford Of Chatsworth Carwash
03.2019 - 10.2021
  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
  • Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
  • Enhanced customer satisfaction by delivering efficient and thorough car wash services.
  • Optimized workflow by rotating between different roles within the car wash process as needed.

Forklift Operator

Mohawk
05.2018 - 11.2020
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Maintained professional, organized, and safe environment for employees and patrons.

Education

High School Diploma -

Dalton High School
05.2018

Skills

  • Customer Service

  • Sales closing

  • Product and service knowledge

  • Sales consultation

  • Strong Communication Skills

  • Performance Tracking

  • Strong Communication and Interpersonal Skills

  • Adaptable and Flexible

  • Positive Customer Engagement

  • Desktop Technical Support

  • Mobile Device Management

  • Customer service

  • Customer relationship building

Accomplishments

  • Achieved "Alumni of the year" through effectively connecting T Mobile with the local Boy & Girls Club
  • Ranked Top 10 in region for 2023
  • Nominated for the "Winners Circle" 2023 for being one of the Top Preforming Sales Representative's within one of the Corporate Locations

Timeline

Package Handler

FedEx
10.2022 - 02.2023

Sales Representative

T Mobile
11.2020 - Current

Car Wash Attendant

Ford Of Chatsworth Carwash
03.2019 - 10.2021

Forklift Operator

Mohawk
05.2018 - 11.2020

High School Diploma -

Dalton High School

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