Gaylecia Baldwin
Macon
Summary
Certified Medical Clinical Assistant skilled in infection control, specimen collection, and electronic health records. Experienced in customer service and team management in various work environments. Seeking remote opportunities to leverage expertise and support a healthcare team.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Insurance Sales Agent
Freeway Insurance
Macon
08.2023 - Current
- Developed comprehensive insurance plans tailored to client needs.
- Educated clients on available coverage options and policy details.
- Guided clients in selecting tailored coverage options that met their specific requirements.
- Advised clients on coverage amounts needed based on individual circumstances.
- Built and maintained strong relationships with clients for repeat business.
- Drove sales growth by employing a consultative sales approach and strengthening relationships with new and existing policyholders.
- Recognized and leveraged cross-selling opportunities to enhance existing customer coverage.
- Upsold products to policyholders and potential new clients.
- Generated leads through cold calling, networking, referrals, and other marketing initiatives.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Processed policy applications and managed client documentation efficiently.
- Ensured that all required documents are properly filled out before submission.
- Followed up with clients regularly to ensure satisfaction with services provided.
- Exceeded company sales goals for new policies.
- Conducted thorough market research to identify competitive insurance products.
- Trained new agents on product knowledge and sales techniques effectively.
- Provided guidance about different types of insurance products available.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
Remote Customer Service Representative
GEICO
Macon
10.2021 - 12.2024
- Provided remote support to customers, ensuring timely resolution of inquiries and concerns.
- Handled glass claims, roadside assistance, and auto claims, consistently achieving 100% customer satisfaction.
- Coordinated tasks with team members through remote communication tools to enhance collaboration and service delivery.
- Maintained property and casualty license
Shift Leader/Manager
McDonald's
Macon
07.2019 - 09.2020
- Supervised and trained team members to ensure efficient shift operations.
- Managed cash transactions and resolved customer issues to enhance satisfaction.
- Adapted to remote management practices, facilitating team continuity during transition.
Shift Leader
Burger King
Macon
12.2017 - 07.2019
- Supervised crew members, ensured shifts ran smoothly, assigned positions, and upheld cleanliness standards.
- Supervised team members during peak hours to guarantee prompt service.
- Trained new employees on food safety and customer service procedures.
- Managed inventory levels and restocked supplies to maintain operational readiness.
Education
Associate of Science -
Miller-Motte College
Macon, GA 10.2019 - 03.2021
Skills
- Client acquisition
- Customer service
- Telephonic communication
- Client consultation
- EHR proficiency
- Medical terminology
- Policy writing
- Policy management
- Document management
- CRM expertise
- Product knowledge
- Quality patient care
- Client education
- Verbal communication
- Written communication
- Effective communication
- Team leadership
- Training development
- Problem-solving
- Attention to detail
- Adaptability
- Remote work experience
- Remote collaboration
- Compassionate
- Rapport building
- Relationship building
- Performance metrics
- Performance metrics
- Client acquisition
Timeline
Insurance Sales Agent
Freeway Insurance
08.2023 - Current
Remote Customer Service Representative
GEICO
10.2021 - 12.2024
Associate of Science -
Miller-Motte College
10.2019 - 03.2021
Shift Leader/Manager
McDonald's
07.2019 - 09.2020
Shift Leader
Burger King
12.2017 - 07.2019