Geannina Sappia
Lawrenceville
Summary
Bilingual customer service and medical administrative professional with 5+ years of experience in medical billing, front desk operations, scheduling, insurance verification, and customer support. Skilled in managing high-volume workflows, maintaining accurate patient records, and improving office efficiency. Recognized for strong communication, attention to detail, and delivering excellent patient and customer experiences.
Overview
7
7
years of professional experience
Work History
Medical Billing Specialist
Allergy & Asthma Consultants
Cumming, GA
11.2020 - Current
- Managed scheduling and front desk support across four medical office locations.
- Processed 150+ insurance claims daily and posted 300+ weekly payments accurately.
- Conducted insurance verification for 100+ patients weekly to reduce claim denials.
- Utilized Allscripts software to manage patient records, billing, and scheduling.
- Resolved patient billing inquiries professionally while meeting monthly reimbursement deadlines.
Front Desk Receptionist (Seasonal)
Medical Vein Clinic
06.2023 - 09.2023
- Scheduled and confirmed patient appointments while managing front desk operations.
- Verified insurance and patient demographic information with accuracy.
- Processed payments, updated EHR records, and maintained HIPAA compliance.
- Handled inbound calls, patient inquiries, and coordination with clinical departments.
Parts Sales Manager (Part-Time)
AutoZone
09.2019 - 11.2022
- Delivered customer support and product recommendations in a fast-paced retail environment.
- Handled cash management, inventory control, and store opening/closing procedures.
- Collaborated with multiple departments to improve customer satisfaction and daily operations.
Education
High School Diploma - undefined
Discovery High School
01.2018
Skills
- Medical Billing
- Insurance Verification
- Front Desk Operations
- Patient Scheduling
- Medical Records
- Customer Service
- Medical Terminology
- Cash Handling
- EHR/Allscripts
- Bilingual: English & Spanish
- Insurance verification
- HIPAA compliance
Timeline
Front Desk Receptionist (Seasonal)
Medical Vein Clinic
06.2023 - 09.2023
Medical Billing Specialist
Allergy & Asthma Consultants
11.2020 - Current
Parts Sales Manager (Part-Time)
AutoZone
09.2019 - 11.2022
High School Diploma - undefined
Discovery High School