Geliessa Williams
Dacula
Summary
Results-driven professional with a proven track record at Hancock Claims Consultant, skilled in data consolidation and team leadership. Demonstrated expertise in Microsoft Office and a commitment to exceeding customer expectations have led to significant project successes. Notable achievements include effective mentorship that fostered leadership development and the completion of critical estimates, highlighting strong analytical capabilities and a collaborative approach.
Overview
15
15
years of professional experience
Work History
Cash Applications Supervisor
Hancock Claims Consultant
02.2021 - Current
- Examined and compiled data swiftly to generate precise written reports; delivered complete published reports to customers within set deadlines; communicated with customers through telephone email to resolve issues promptly.
- Led group huddles, conveyed important messages to the team, and successfully completed 13 full estimates alone.
Mortgage Agent Supervisor
Crane Consulting and Outsourcing
05.2020 - 01.2021
- Supervised team of 30+ members, delivering coaching to enhance communication and customer service techniques.
- Coached employees on company policies, ensuring adherence to role expectations.
Claims Lead
State Farm
04.2016 - 07.2019
- Utilized State Farm systems (Lexus Nexus, CRM, SCP, IVR) to assess automobile accident damages.
- Documented incident details from insured and claimant to assess responsibility.
Broker
Citywide Insurance
08.2012 - 12.2015
- Created marketing strategies to attract new prospects and managed office operations during ongoing education.
Teller II
First Convenience Bank
01.2013 - 07.2013
- Received checking and savings deposits, identified counterfeit currency, cross-sold bank products and services, properly supplied the teller counter, counted and rolled loose coins, and balanced the teller drawer daily to maintain the proper currency log.
Collections Supervisor
iQor
07.2010 - 08.2012
- Managed all important issues and resolved customer complaints, made payment arrangements due to the financial condition of the account, assisted the Team Manager with coaching and feedback, assisted in job shadowing and training for new hires, conducted outbound and inbound calling, and provided high-quality customer service.
Skills
- Skilled in Microsoft Office Applications
- Great Plains
- Xactimate
- XactAnalysis
- CoreLogic
- Strong analytical mind
- Project management experience
- Accounts receivable management
- Audit compliance awareness
- Conflict resolution techniques
- Performance metrics analysis
- Fraud detection techniques
- Professionalism and ethics
- Customer privacy protection
- Financial record keeping
- Data entry efficiency
Proficiencies
Microsoft Office Suite, including SharePoint, Excel, and Outlook; Exemplar; Xactimate; XactAnalysis; and CoreLogic.
References
Available upon request.
Timeline
Cash Applications Supervisor
Hancock Claims Consultant
02.2021 - Current
Mortgage Agent Supervisor
Crane Consulting and Outsourcing
05.2020 - 01.2021
Claims Lead
State Farm
04.2016 - 07.2019
Teller II
First Convenience Bank
01.2013 - 07.2013
Broker
Citywide Insurance
08.2012 - 12.2015
Collections Supervisor
iQor
07.2010 - 08.2012
Similar Profiles
Devin ThompsonDevin Thompson
Field Technician at Hancock Claims ConsultantsField Technician at Hancock Claims Consultants
Seun OsunbanjoSeun Osunbanjo
Independent Claim Adjuster at Hancock Claims ConsultantsIndependent Claim Adjuster at Hancock Claims Consultants
Noah CholNoah Chol
Property Inspector at Hancock Claims ConsultantsProperty Inspector at Hancock Claims Consultants
Austin SchwerzlerAustin Schwerzler
High-school-graduate at Mill Creek High SchoolHigh-school-graduate at Mill Creek High School
Jasmine MillerJasmine Miller
Student Radiologic Technologist at Northeast Georgia Medical CenteStudent Radiologic Technologist at Northeast Georgia Medical Cente