Genaro Brown Jr.
Lawrenceville
Summary
Dynamic food runner with a strong work ethic at Birdies, excelling in customer service and effective communication. Proven ability to enhance guest experiences through exceptional menu knowledge and adherence to food safety protocols. Recognized for efficiently managing inventory and resolving guest complaints, ensuring satisfaction in a fast-paced environment. Efficient Food Runner with strong background in fast-paced, high-volume restaurant environments. Skilled in order accuracy and efficiency, ensuring timely service to enhance customer satisfaction. Familiar with various cuisine types and dietary restrictions. Demonstrated impact by improving overall dining experience through swift delivery of meals and maintaining clean and organized food stations.
Overview
4
4
years of professional experience
Work History
Track Marshal
Andretti Indoor Karting & Games
Buford, GA
07.2025 - Current
- Monitored track conditions to ensure participant safety and adherence to operational protocols.
- Assisted in managing karting events, coordinating start times and ensuring smooth transitions.
- Trained new marshals on safety procedures and effective communication strategies during races.
- Conducted regular inspections of karts and track areas for maintenance needs or hazards.
- Implemented safety measures that reduced incidents and enhanced overall participant experience.
- Provided real-time feedback to drivers, fostering improved performance and race strategy understanding.
- Resolved conflicts among participants promptly to maintain a positive racing environment.
- Contributed to a positive racing atmosphere by fostering friendly interactions with drivers, teams, and spectators alike.
- Increased operational efficiency through ongoing collaboration with team members for streamlined decision-making processes during races.
Expo/Food Runner
Birdies
Westfield, IN
06.2022 - 05.2025
- Maintained cleanliness and organization of serving stations and dining areas.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Adhered to food safety and handling protocols to maintain a hygienic service environment.
- Maintained knowledge of menu items and daily specials to answer customer inquiries.
- Stocked displays with new and transferred merchandise.
- Delivered food to guests in a timely manner while following safety protocols.
- Effectively multitasked within fast-paced environment.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Followed proper sanitation guidelines when handling food products.
- Checked all dishes before delivering them to ensure quality standards were met.
- Facilitated communication between the kitchen and the dining staff to enhance guest experience.
- Resolved guest complaints to maintain complete customer satisfaction.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Ensured compliance with health code regulations related to food storage temperatures.
- Provided exceptional customer service, responding promptly to requests and concerns.
Education
Bachelor of Arts -
Savannah College of Art And Design
Atlanta05-2028
High School Diploma - undefined
Westfield Highschool
Westfield, IN05-2024
Skills
- Customer service
- Effective communication
- Food safety
- Inventory management
- Time management
- Team collaboration
- Problem solving
- Menu knowledge
- Customer service excellence
- Opening and closing procedures
- Food running
- Employee training
- Strong work ethic
- Cleaning procedures
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Track Marshal
Andretti Indoor Karting & Games
07.2025 - Current
Expo/Food Runner
Birdies
06.2022 - 05.2025
High School Diploma - undefined
Westfield Highschool
Bachelor of Arts -
Savannah College of Art And Design
ACTIVITIES AND HONORS
I have been a part of a Youth ministry called Trinity House Academy for nearly 9 years, I used to be a part of the youth group now I am a counselor/Mentor for the organization., I did an internship for a few months in 2024 with Fairchild Renovations during the internship I Assisted in organizing an audit of our subcontractors and their certificate of insurance. Filing of end of month and end of year documents receipts and invoice. Scanning receipts and bills into quick books for processing. Printing profit and loss statements for jobs completed. Reviewing timesheets and calculating hours for payroll.