Genell Brown
Auburn,GA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Apple Technical Advisor
Conduent Business Services
06.2025 - Current
- Provided technical support for Apple products, resolving customer inquiries efficiently.
- Diagnosed hardware and software issues, ensuring prompt solutions to enhance user experience.
- Educated customers on product features and troubleshooting techniques to promote self-sufficiency.
- Collaborated with cross-functional teams to improve service delivery and streamline processes.
- Implemented best practices for issue resolution, increasing overall customer satisfaction rates.
- Cultivated a positive work environment by actively participating in team-building activities, sharing knowledge, and providing constructive feedback to peers.
Quickbooks Technical Advisor
Concentrix
08.2024 - 05.2025
- Provided expert guidance on technical issues to enhance customer satisfaction and operational efficiency.
- Analyzed client requirements to deliver tailored solutions, improving overall service delivery.
- Served as primary point of contact for triaging technical issues.
- Developed training materials and conducted sessions for staff, enhancing team knowledge and performance levels.
- Mentored junior advisors, fostering skill development and promoting a culture of continuous improvement within the team.
Sr Claims Adjuster
Liberty Mutual Insurance
11.2012 - 08.2023
- Managed a claims desk in a high-volume (80-100 monthly) claims environment, determining liability and establishing monetary reserves for payouts to claimants.
- Contributed to the continuous improvement of departmental policies and procedures through the identification of inefficiencies and proactive problem-solving techniques.
- Communicated with policyholders, witnesses, and claimants to gather information regarding claims.
- Responded to various written and telephone inquiries to explain the facts and logic behind decisions in a way that the customer understands, even if they do not agree with the decision.
- Provided exceptional customer service during stressful situations, demonstrating empathy, patience, and professionalism throughout the entire claims process.
- Mentored junior adjusters, enhancing team productivity and accuracy in claims processing.
- Led investigations for complex claims, ensuring compliance with regulatory standards and company policies.
Education
High School -
W.J. Keenan High School
Columbia, SC06.2000
No Degree - Health Administration
Georgia Perimeter College
Skills
- Microsoft Word, Excel, Outlook, Teams
- Advanced troubleshooting
- Customer service
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Time management
- Excellent communication
- Organizational skills
- Remote support
- Adaptability and flexibility
Timeline
Apple Technical Advisor
Conduent Business Services
06.2025 - Current
Quickbooks Technical Advisor
Concentrix
08.2024 - 05.2025
Sr Claims Adjuster
Liberty Mutual Insurance
11.2012 - 08.2023
High School -
W.J. Keenan High School
No Degree - Health Administration
Georgia Perimeter College