Genesis Edwards
Atlanta
Summary
Hardworking and passionate job seeker with strong organizational skills. Looking for opportunities in entry-level insurance training position to assist in cultivating strong professional development and diverse business experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Trainee
Zurich American Insurance
06.2024 - Current
- Expedited high-priority claims by prioritizing tasks and maintaining close communication with stakeholders.
- Participated in regular training sessions to stay current on best practices within the insurance industry.
- Improved overall customer experience by proactively addressing concerns and providing empathetic support throughout the claims process.
- Worked closely with legal counsel on litigated cases to provide expert testimony when necessary for successful resolutions.
- Conducted detailed investigations to minimize fraudulent claim payouts, saving company resources.
- Developed strong relationships with clients by consistently providing timely updates on their claim status.
Manager of Operations
Edwards Fixturing
03.2021 - Current
- Organized and prepared for remodels and fixture installs for TJX Companies.
- Created and managed all service agreement procedures to ensure contractor payment.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Facilitated the distribution of company payroll and additional compensations.
- Maintained external partnerships with vendors by providing exceptional customer service
Front of House Team Leader
Chick-fil-A
04.2019 - 07.2020
- Oversaw the drive-thru operations for optimal customer service.
- Established welcoming atmosphere by greeting each guest warmly.
- Diffused conflicts by communicating effectively and being thorough.
- Provided attentive care to guests to guarantee a quality experience.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
High School Diploma -
Woodland High School
Stockbridge, GA05.2020
Risk Management And Insurance
Georgia State University
Atlanta, GA05.2024
Skills
- Data Analysis
- MS Office
- Dependable
- Collaboration
- Excellent Communication
- Professional Etiquette
- Analytical
- Detail-Oriented
- Logistic
- Evaluation and Research
Certification
- Licensed Resident Adjuster
- CNP - Certified Notary Public
Timeline
Claims Trainee
Zurich American Insurance
06.2024 - Current
Manager of Operations
Edwards Fixturing
03.2021 - Current
Front of House Team Leader
Chick-fil-A
04.2019 - 07.2020
High School Diploma -
Woodland High School
Risk Management And Insurance
Georgia State University
Similar Profiles
Janan BrownJanan Brown
Customer Service Representative at Zurich American InsuranceCustomer Service Representative at Zurich American Insurance
VINCENT NORMANVINCENT NORMAN
Commercial Total Loss Adjuster at Zurich American InsuranceCommercial Total Loss Adjuster at Zurich American Insurance
KEVIN COOPERKEVIN COOPER
General Liability Litigated Claims Specialist at Zurich American Insurance CompanyGeneral Liability Litigated Claims Specialist at Zurich American Insurance Company