Genesis Edwards
Atlanta
Summary
Hardworking and passionate job seeker with strong organizational skills. Looking for opportunities in entry-level insurance training position to assist in cultivating strong professional development and diverse business experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Trainee
Zurich American Insurance
06.2024 - Current
- Expedited high-priority claims by prioritizing tasks and maintaining close communication with stakeholders.
- Participated in regular training sessions to stay current on best practices within the insurance industry.
- Improved overall customer experience by proactively addressing concerns and providing empathetic support throughout the claims process.
- Worked closely with legal counsel on litigated cases to provide expert testimony when necessary for successful resolutions.
- Conducted detailed investigations to minimize fraudulent claim payouts, saving company resources.
- Developed strong relationships with clients by consistently providing timely updates on their claim status.
Manager of Operations
Edwards Fixturing
03.2021 - Current
- Organized and prepared for remodels and fixture installs for TJX Companies.
- Created and managed all service agreement procedures to ensure contractor payment.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Facilitated the distribution of company payroll and additional compensations.
- Maintained external partnerships with vendors by providing exceptional customer service
Front of House Team Leader
Chick-fil-A
04.2019 - 07.2020
- Oversaw the drive-thru operations for optimal customer service.
- Established welcoming atmosphere by greeting each guest warmly.
- Diffused conflicts by communicating effectively and being thorough.
- Provided attentive care to guests to guarantee a quality experience.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
High School Diploma -
Woodland High School
Stockbridge, GA05.2020
Risk Management And Insurance
Georgia State University
Atlanta, GA05.2024
Skills
- Data Analysis
- MS Office
- Dependable
- Collaboration
- Excellent Communication
- Professional Etiquette
- Analytical
- Detail-Oriented
- Logistic
- Evaluation and Research
Certification
- Licensed Resident Adjuster
- CNP - Certified Notary Public
Timeline
Claims Trainee
Zurich American Insurance
06.2024 - Current
Manager of Operations
Edwards Fixturing
03.2021 - Current
Front of House Team Leader
Chick-fil-A
04.2019 - 07.2020
High School Diploma -
Woodland High School
Risk Management And Insurance
Georgia State University
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