Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Genesis Jackson

Atlanta

Summary

Diligent Front Desk/ Patient Service professional with proven experience in coordinating patient care, managing multi-provider appointments, and ensuring smooth clinic operations. Skilled in EMR documentation, insurance verification, and resolving scheduling conflicts while maintaining HIPPA compliance, Known for strong communication, problem-solving, and delivering exceptional patient experiences.

Overview

5
5
years of professional experience

Work History

Client Care Coordinator

OMNI Healthcare
Lithia Springs, GA
03.2025 - 02.2026
  • Coordinated patient appointments and follow-ups to enhance care delivery.
  • Assisted in managing patient inquiries, providing timely and accurate information.
  • Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
  • Streamlined appointment scheduling for improved efficiency and increased client retention.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.

Patient Care Assistant

Hope Memory Care Center
Fayetteville, GA
12.2024 - 02.2025
  • Assisted patients with daily activities, ensuring comfort and safety in care routines.
  • Monitored vital signs and reported changes to nursing staff for timely intervention.
  • Collaborated with multidisciplinary teams to develop personalized care plans for residents.
  • Educated families on patient care processes, fostering effective communication and support.

Front Desk Receptionist

Kaiser Permanente
Fayetteville, GA
08.2021 - 10.2023
  • Managed patient check-in and check-out processes to enhance efficiency and reduce wait times.
  • Coordinated appointment scheduling using electronic health record systems to optimize physician availability.
  • Maintained accurate patient records and updated information in compliance with privacy regulations.
  • Addressed patient inquiries and resolved issues promptly, ensuring high levels of customer satisfaction.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

No Degree - Certified Medical Assistant

Allied Health Academy
Stockbridge, GA
03-2022

Skills

  • Organizational skills
  • EMR System
  • Patient education
  • Claims processing
  • Medical terminology
  • Data entry
  • Deadline oriented
  • Skilled in [software]
  • Teamwork and collaboration
  • Effective multitasking
  • Call management
  • Patient scheduling
  • Recordkeeping expertise

Languages

Arabic
Full Professional

Timeline

Client Care Coordinator

OMNI Healthcare
03.2025 - 02.2026

Patient Care Assistant

Hope Memory Care Center
12.2024 - 02.2025

Front Desk Receptionist

Kaiser Permanente
08.2021 - 10.2023

High School Diploma -

Penn Foster Career School

No Degree - Certified Medical Assistant

Allied Health Academy
Genesis Jackson