GENESIS SIMS
Buford
Summary
Customer-focused professional with 10+ years of experience in customer service, administrative support, and operations. Skilled in handling high-volume inbound and outbound calls, resolving customer issues, processing orders, and supporting business-to-business(B2B) accounts. Proven ability to multitask, maintain accuracy, and deliver excellent customer follow-up in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Business Office Administration
Carmax
Norcross
2024 - Current
- Provided high-volume customer service support, assisting with account questions and documentation.
- Communicated with customers and internal teams to resolve issues and ensure satisfaction
- Explained contracts, paperwork, and processes clearly to customers
- Maintained accurate data entry and customer records in internal systems
- Supported daily office operations and administrative tasks in a fast-paced environment
Dispatcher/Warehouse Control Specialist (WCS)
Best Buy DDC
Buford
2022 - 2025
- Handled inbound and outbound calls with customers, vendors, and internal teams
- Managed and tracked customer orders, ensuring accurate and timely processing
- Performed detailed data entry, updates, and system monitoring
- Coordinated B2B communication between clients, vendors, and logistics teams
- Resolved issues related to shipments, delays, damages, and scheduling
- Maintained shipment records and supported reporting processes
Airbnb Host/ Property Assistant
Imagine Habitat
Buford
2022 - 2025
- Delivered consistent customer support and follow-up to ensure positive guest experiences
- Managed bookings, payments, and order processing for reservations
- Communicated with clients and vendors to coordinate services and resolve issues
- Maintained accurate records using Microsoft office and property management systems (Yardi)
- Handled billing, refunds, and financial tracking with accuracy
Store Manager
Journeys
Lawrenceville
2021 - 2022
- Delivered strong customer service and resolved customer concerns
- Managed store operations including sales, inventory, and staff scheduling
- Handled transactions, deposits, and financial accountability
- Trained and supervised team members to meet performance goals
Education
Diploma -
Mountain View High School
Bachelor - Business Administration Management
Georgia Gwinnett College
Skills
- Customer Service & Issue Resolution
- Inbound & Outbound Call Handling
- Order Processing & Order Tracking
- Account Support & Customer Follow-up
- Data Entry & Documentation Management
- B2B Client & Vendor Communication
- Microsoft Office (Word, Excel, Outlook)
- CRM / Database Systems (Yardi)
- Scheduling & Coordination
- Problem solving & Conflict Resolution
- Time Management & Multitasking
- Administrative Support
Timeline
Business Office Administration
Carmax
2024 - Current
Dispatcher/Warehouse Control Specialist (WCS)
Best Buy DDC
2022 - 2025
Airbnb Host/ Property Assistant
Imagine Habitat
2022 - 2025
Store Manager
Journeys
2021 - 2022
Diploma -
Mountain View High School
Bachelor - Business Administration Management
Georgia Gwinnett College