Genesis Smith
Riverdale
Summary
Well-organized and knowledgeable cashier able to stay calm under pressure, and quickly resolve customer complaints and address issues. Offering skills in call control, order management, and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty. Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents.
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
9
9
years of professional experience
Work History
Dietary Aide Leader
Empire Buckhead for Nursing and Healing
Atlanta, GA
04.2023 - Current
- Supervised dietary staff to ensure compliance with nutritional guidelines and safety protocols.
- Coordinated meal preparation and service, enhancing overall resident satisfaction with dining experiences.
- Developed and implemented training programs for new dietary aides, improving team efficiency and performance.
- Monitored inventory levels of food supplies, reducing waste through effective stock management practices.
Barista
Starbucks, Barista
Atlanta, GA
01.2021 - 02.2023
- Trained new baristas on beverage preparation and customer service best practices.
- Delivered exceptional customer service in a fast-paced environment, enhancing customer satisfaction.
- Operated espresso machines and brewing equipment to prepare high-quality beverages consistently.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
Customer Service Representative
Health Sherpa
Atlanta, GA
09.2021 - 12.2022
- Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
- Mentored new representatives on best practices for customer interaction, enhancing team performance and knowledge sharing.
- Educated clients on health insurance options and enrollment processes to enhance understanding and accessibility.
- Collaborated with cross-functional teams to streamline service procedures, improving overall operational efficiency.
SERVICE EXPERIENCE REPRESENTATIVE
Nordstrom
Atlanta, GA
11.2020 - 01.2021
- Processed product orders, including entering customer orders and completing stock replenishment orders.
- Engaged with customers to understand and resolve issues and answer product questions.
- Advised customers about estimated delivery date and described service contracts and warranties.
- Processed orders and coordinated delivery schedules to meet customer needs.
- Helped resolve product returns, responded to shipping inquiries and answered order status questions.
DIETARY AIDE
Augustana Health Care Center
Minneapolis, MN
07.2019 - 02.2020
- Cleaned dining room area and collected used items for cleaning.
- Set up tables or other dining areas with attention to cleanliness and order.
- Prepared meals under supervision of dietary manager or cook.
- Stocked and rotated food products and ingredients and monitored inventory.
- Established and maintained safe, friendly atmosphere for residents and guests.
- Cleaned food stations and washed dishes, cooking implements, and silverware.
- Delivered dishes and trays at designated times.
- Prepared hot and cold food, following instructions while adhering to all safety and health standards.
- Inspected meals served for conformance to prescribed diets and for standards of palatability and appearance.
CASHIER
Legoland Discovery Center
Atlanta, GA
03.2019 - 07.2019
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Adhered to all cash handling policies and procedures.
- Collected payment for customer purchases.
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
- Processed cash register transactions by inputting product costs and giving back change.
- Greeted all customers and provided prompt and friendly service.
- Returned non-purchased products to shelves and performed general merchandising functions.
- Solved complaints by customers and issued credits for returned merchandise.
CASHIER
White Castle
Minneapolis, GA
04.2017 - 06.2019
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Adhered to all cash handling policies and procedures.
- Solved complaints by customers and issued credits for returned merchandise.
- Assisted customers with locating items, answering questions and providing direction and service.
- Greeted all customers and provided prompt and friendly service.
- Collected payment for customer purchases.
- Maintained merchandise displays, including endcaps, floor displays, and aisles.
- Bagged and packaged customer orders and purchases.
CASHIER
Dollar Tree
Atlanta, GA
10.2018 - 01.2019
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Assisted customers with locating items, answering questions and providing direction and service.
- Collected payment for customer purchases.
- Greeted all customers and provided prompt and friendly service.
CASHIER
Marshall's
Atlanta, GA
10.2018 - 01.2019
- Maintained merchandise displays, including endcaps, floor displays, and aisles.
- Solved complaints by customers and issued credits for returned merchandise.
- Collected payment for customer purchases.
- Bagged and packaged customer orders and purchases.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Assisted customers with locating items, answering questions and providing direction and service.
- Processed cash register transactions by inputting product costs and giving back change.
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
- Greeted all customers and provided prompt and friendly service.
Education
GED -
Edison High School
Minneapolis, MN07-2019
Skills
- Customer needs assessments
- Sales transactions
- Cash handling
- Customer service excellence
- Scanner operations
- Conflict resolution
- Product recommendations
- Merchandise restocking
- Bag merchandise
- Cashier training
- Cash register operation
- Process transactions
- Food safety regulations
- Sanitation protocols
- Meal planning
- Allergen awareness
- Menu development
- Dietary restrictions
- Special diets management
- Problem-solving
- Time management
- Cleaning and sanitizing
- Computer skills
- Team collaboration
- Patient communication
- Food handling safety
- Scheduling and planning
- Kitchen organization
- Heavy lifting
- Detail-oriented
- Cooking techniques
- Kitchen equipment operation
Timeline
Dietary Aide Leader
Empire Buckhead for Nursing and Healing
04.2023 - Current
Customer Service Representative
Health Sherpa
09.2021 - 12.2022
Barista
Starbucks, Barista
01.2021 - 02.2023
SERVICE EXPERIENCE REPRESENTATIVE
Nordstrom
11.2020 - 01.2021
DIETARY AIDE
Augustana Health Care Center
07.2019 - 02.2020
CASHIER
Legoland Discovery Center
03.2019 - 07.2019
CASHIER
Dollar Tree
10.2018 - 01.2019
CASHIER
Marshall's
10.2018 - 01.2019
CASHIER
White Castle
04.2017 - 06.2019
GED -
Edison High School