Genester Marshall
Macon
Summary
Proven professional with extensive experience at the Internal Revenue Service, showcasing integrity and a strong understanding of courtroom procedures. Excelled in maintaining confidentiality and enhancing customer satisfaction through effective communication and meticulous attention to detail. Demonstrates patience and assertiveness, ensuring high standards of efficiency and safety in fast-paced environments.
Professional with strong background in maintaining courtroom order and security. Adept at managing high-stress situations and ensuring adherence to legal processes. Known for effective team collaboration, flexibility, and reliability. Skilled in conflict resolution, communication, and maintaining safe environment.
Overview
42
42
years of professional experience
Work History
Court Bailiff
Bibb County Sheriff Office
10.2014 - Current
- Maintained order in the courtroom during high-stress situations by implementing conflict resolution techniques.
- Contributed to a respectful courtroom atmosphere by enforcing proper etiquette among attendees during trials.
- Called court to order and announced judge entrances.
- Escorted jurors, visitors, and prisoners into courtroom.
- Provided information and direction to general public.
- Screened persons entering courthouse using magnetometers, x-ray machines and other devices.
- Streamlined communication between the judge, attorneys, and other court personnel by delivering documents and messages in a timely manner.
Package Handler
FedEx
07.2013 - 08.2014
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
Administrative Assistant
Internal Revenue Service, IRS
06.2009 - 01.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Secretary
Internal Revenue Service, IRS
10.1985 - 06.2009
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Clerk
Internal Revenue Service, IRS
12.1982 - 04.1985
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Education
Clerk Typist
Opportunity Industrialization Center
Atlanta GA10-1980
High School Diploma -
R E Lee High School
Thomaston, GA06-1977
Skills
- Patience and empathy
- Integrity and honesty
- Assertiveness
- Courtroom procedures
Timeline
Court Bailiff
Bibb County Sheriff Office
10.2014 - Current
Package Handler
FedEx
07.2013 - 08.2014
Administrative Assistant
Internal Revenue Service, IRS
06.2009 - 01.2014
Secretary
Internal Revenue Service, IRS
10.1985 - 06.2009
Clerk
Internal Revenue Service, IRS
12.1982 - 04.1985
Clerk Typist
Opportunity Industrialization Center
High School Diploma -
R E Lee High School
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