Ilona Hardy
Lakeland
Summary
Experienced Housekeeping Lead with comprehensive background in overseeing housekeeping staff and handling administrative tasks. Strong skills in ensuring cleanliness, managing inventories, maintaining equipment, and upholding hotel standards. Known for ability to train, supervise, and motivate team members to maximize productivity levels. Demonstrated impact in previous roles through improved efficiency in housekeeping processes.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work History
Housekeeping Lead
Moody Inn
Valdosta
06.2025 - Current
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Communicated with maintenance team on damages to repair.
- Conducted regular inspections to ensure cleanliness and compliance with standards.
- Coordinated schedules for housekeeping staff to optimize workflow efficiency.
- Performed daily inspections of all assigned areas to ensure cleanliness and safety standards were met.
- Reviewed room status reports regularly to ensure rooms were ready for check-in according to standards.
- Supervised staff during shifts to ensure that tasks were completed efficiently and on time.
- Implemented quality control measures to ensure a consistently high level of service was maintained throughout the hotel.
Housekeeper
Moody Inn
Valdosta
05.2022 - Current
- Cleaned guest rooms and common areas following established procedures.
- Replenished supplies in bathrooms and kitchens regularly.
- Maintained cleanliness of floors through sweeping, mopping, and vacuuming.
- Reported maintenance issues to management promptly for resolution.
- Provided excellent customer service by responding to guest requests promptly.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Lead
Walmart
Valdosta
02.2017 - 07.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Drafter
Lindsey and Ritter
Valdosta
05.2014 - 05.2016
- Created detailed technical drawings for architectural and engineering projects.
- Collaborated with engineers to ensure design accuracy and compliance.
- Utilized AutoCAD software for drafting and revising plans efficiently.
- Translated verbal instructions into technical drawings in AutoCAD.
Machine Operator
Advanced vessel and alloy
Valdosta
11.2000 - 07.2011
- Operated machinery to produce quality products efficiently.
- Monitored equipment performance and conducted routine maintenance checks.
- Collaborated with team members to ensure smooth production flow.
- Inspected finished products for quality control and compliance standards.
- Adjusted machine settings based on production requirements and specifications.
- Adjust machine settings to complete tasks accurately.
- Observe machine operations to detect any problems or defects in the finished product.
- Carry out regular safety checks on machinery prior to operation.
- Load raw materials into machines according to specified measurements.
- Prepared machine for production processes by equipping with required tools and parts.
Education
Associate of Applied Science - Computer Based Drafting
Wiregrass Georgia Technical College
Valdosta, GA 08.2010 - 05.2016
Skills
- Quality control
- Room inspection
- Customer service
- Work inspection
- Housekeeping
- Problem-solving aptitude
- Self motivated
- Problem-solving abilities
- Self motivation
- Customer service focus
Timeline
Housekeeping Lead
Moody Inn
06.2025 - Current
Housekeeper
Moody Inn
05.2022 - Current
Lead
Walmart
02.2017 - 07.2021
Drafter
Lindsey and Ritter
05.2014 - 05.2016
Associate of Applied Science - Computer Based Drafting
Wiregrass Georgia Technical College
08.2010 - 05.2016
Machine Operator
Advanced vessel and alloy
11.2000 - 07.2011