George J. Thomas
Business Professional And Entrepreneur
Atlanta
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.
Overview
23
23
years of professional experience
Work History
Founder/Owner/Producer/Host
N2une Radio/Podcast
- Attracted top talent for the company, fostering a collaborative and high-performance work environment.
- Spearheaded marketing initiatives that effectively communicated brand value propositions, resulting in higher customer acquisition rates.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
- Secured funding for company growth through investor relations and networking activities.
Inventory Specialist
Caterpillar Inc
01.2023 - Current
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Developed relationships with key suppliers, improving communication channels and enhancing overall supply chain efficiency.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Leveraged data analytics to forecast inventory needs more accurately, reducing instances of stockouts and overstock.
Technical Support Representative
Computer Generated Solutions Inc.
09.2019 - 01.2022
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
Guest Service Agent
Spirit Airlines Inc.
04.2019 - 08.2019
- Monitored inventory levels of office supplies and promotional materials, placing orders as necessary for timely replenishment.
- Maximized revenue by upselling room upgrades and additional services.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Participated in ongoing training programs to stay current on industry trends and best practices in hospitality services.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
Outreach Member Agent
Peak Health Solutions
10.2014 - 12.2015
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Collaborated with underwriters to develop tailored insurance solutions for clients while managing risk exposure for the company.
Leasing Consultant
Presidential City Apartments
05.2001 - 08.2005
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
Education
Bachelor of Science -
Thomas Edison State University
Trenton, NJ 05.2001 -
High School Diploma -
Trenton High School
Trenton, NJ 05.2001 -
Skills
- Revenue development
- Financial Management
- Organizational Structuring
- Staff Management
Timeline
Inventory Specialist
Caterpillar Inc
01.2023 - Current
Technical Support Representative
Computer Generated Solutions Inc.
09.2019 - 01.2022
Guest Service Agent
Spirit Airlines Inc.
04.2019 - 08.2019
Outreach Member Agent
Peak Health Solutions
10.2014 - 12.2015
Leasing Consultant
Presidential City Apartments
05.2001 - 08.2005
Bachelor of Science -
Thomas Edison State University
05.2001 -
High School Diploma -
Trenton High School
05.2001 -
Founder/Owner/Producer/Host
N2une Radio/Podcast
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