Gerald Roseberry
Covington,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
24
24
years of professional experience
Work History
Sales/Marketing Specialist
Red Ventures
2019.11 - Current
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed persuasive sales pitches tailored to individual client needs, ensuring a high conversion rate from prospect to customer.
Sales Supervisor
Orkin Pest Control
2012.03 - 2019.11
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Floor Supervisor/Sales Trainer/Inside Sales Agent
Terminix International
2006.04 - 2012.03
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Senior Collection Specialist
Nationwide Credit
2004.02 - 2006.04
- Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
- Oversaw training initiatives for new hires, resulting in increased productivity and consistent performance standards across the team.
Senior Loan Officer
Loan America Inc.
2000.09 - 2004.02
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
Education
Bachelor of Arts - Business Administration
University of West Georgia
Carrollton, GA06.1990
References
Available Upon Request
Timeline
Sales/Marketing Specialist
Red Ventures
2019.11 - Current
Sales Supervisor
Orkin Pest Control
2012.03 - 2019.11
Floor Supervisor/Sales Trainer/Inside Sales Agent
Terminix International
2006.04 - 2012.03
Senior Collection Specialist
Nationwide Credit
2004.02 - 2006.04
Senior Loan Officer
Loan America Inc.
2000.09 - 2004.02
Bachelor of Arts - Business Administration
University of West Georgia
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