Gerard Moise
Douglasville,Georgia
Summary
Dynamic professional with a proven track record in operational efficiency and innovative problem-solving. At Team Toyota of Lithia Springs, Enhanced customer satisfaction and increased profit margins through strategic partnerships and exceptional service. Skilled in warehouse management and a team player, Excel in fast-paced environments, consistently delivering results beyond expectations.
Overview
18
18
years of professional experience
Work History
Business Owner
Mikaro Motor Works, LLC
05.2014 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Consulted with customers to assess needs and propose optimal solutions.
Automotive Parts Wholesale Manager
Team Toyota of Lithia Springs
11.2007 - 04.2014
- Conducted regular audits of inventory levels to identify slow-moving items, optimizing storage space usage and reducing carrying costs.
- Established rapport with key automotive parts suppliers to secure preferential pricing for high-volume orders, ultimately increasing profit margins.
- Developed long-lasting relationships with clients through excellent communication skills and consistent follow-ups, fostering loyalty and repeat business.
- Collaborated with service department technicians to ensure accurate identification and procurement of necessary parts for repair jobs, reducing delays and enhancing customer satisfaction.
- Assisted customers in navigating warranty claims or returns processes by providing clear instructions and guiding them through necessary steps, resulting in a hassle-free experience.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations on automotive parts.
Automotive Technician, Nalley Lexus
03.2007 - 10.2007
- Changed, rotated, and balanced tires on different types of vehicles.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Education
Associate of Arts - Liberal Arts And Sciences
Tallahassee Community College
Tallahassee, FLHigh School Diploma -
Western High School
Davie, FL06-1992
Skills
- Operational efficiency
- Warehouse management
- Task delegation
- Sales reporting
- Fast learner
- Well-rounded
- Flexible
- Team Player
- Well organized
- Problem solver
- Innovative
- Pays attention to detail
Languages
Haitian Kreyol
Native or Bilingual
Timeline
Business Owner
Mikaro Motor Works, LLC
05.2014 - Current
Automotive Parts Wholesale Manager
Team Toyota of Lithia Springs
11.2007 - 04.2014
Automotive Technician, Nalley Lexus
03.2007 - 10.2007
Associate of Arts - Liberal Arts And Sciences
Tallahassee Community College
High School Diploma -
Western High School
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