Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gerardo Martinez

Grayson

Summary

Reliable sales associate with great customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

5
5
years of professional experience

Work History

Sales Associate

Vans
04.2022 - Current
  • Helped customers find specific products, answered questions and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
  • Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
  • Seated customer to measure feet and properly fit with correct size shoes.

Customer Service Representative

Custard Insurance Adjusters Inc.
05.2023 - 06.2025
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Completed customer applications and updated records to reflect current information.
  • Processed and recorded new claims.

Shipping and Receiving Clerk

Marshalls Warehouse
07.2022 - 12.2022
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.
  • Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
  • Completed fast loading and unloading of trucks carrying freight and materials.
  • Balanced loads and secured items for safe and damage-free transport to destinations.
  • Worked professionally with team members and across departments to meet demands of high-volume environment.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.

Courtesy Clerk

Kroger
01.2021 - 10.2021
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Escorted customers to desired merchandise location.
  • Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
  • Delivered exceptional customer service by greeting customers and directing to desired items.
  • Took unwanted items from checkout to proper location.
  • Resolved customer complaints and issues to promote overall satisfaction and improve service.
  • Answered questions about current, seasonal and special sales.
  • Responded to special requests and offered recommendations, increasing retention and loyalty via customized services.
  • Directed customers to product locations throughout store to help find requested items.
  • Followed best practices for bagging items in reusable, plastic and paper bags.

Crew Member

AMC Theatres
10.2020 - 01.2021
  • Managed cash and credit transactions and balanced registers after shifts.
  • Organized lines, lobbies and promotional material for major movie releases.
  • Distributed refunds, promoted theater merchandise and issued gift cards.
  • Swept food, debris and trash off of lobby and movie room floors.
  • Collected and took out garbage from concession stand and bathroom bins.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Performed ushering duties and assisted handicapped customers with seating.
  • Took misplaced customer items to lost and found areas and reported complex issues to supervisors.

Education

High School Diploma -

Grayson High School
Loganville, GA
05.2022

Skills

  • Time Management
  • Flexible Schedule
  • Dispute Mediation
  • Stockroom Upkeep
  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer engagement

Languages

Spanish
Professional Working

Timeline

Customer Service Representative

Custard Insurance Adjusters Inc.
05.2023 - 06.2025

Shipping and Receiving Clerk

Marshalls Warehouse
07.2022 - 12.2022

Sales Associate

Vans
04.2022 - Current

Courtesy Clerk

Kroger
01.2021 - 10.2021

Crew Member

AMC Theatres
10.2020 - 01.2021

High School Diploma -

Grayson High School

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Gerardo Martinez