Gerri Doggett
Acworth
Summary
Experienced with patient care coordination, ensuring seamless transitions and support. Utilizes compassionate communication and resource management to improve patient experiences. Knowledge of healthcare systems and patient advocacy enhances ability to navigate complex medical environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Care Navigator
RxCompass
06.2023 - Current
- Maintained confidential health information according to state and federal regulations.
- Served as a reliable resource for colleagues seeking guidance on challenging situations or unfamiliar aspects of care navigation.
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Verified patient insurance eligibility and entered patient information into system.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
Benefits Verification Specialist
CVS Specialty
01.2018 - 04.2021
- Increased accuracy in verifying patient eligibility through diligent cross-checking of multiple databases before finalizing claim submissions.
- Reduced employee turnover by creating welcoming, inclusive and employee-centered work culture.
- Assisted clients with resolving complex benefits issues, improving overall customer satisfaction.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
Medical Receptionist
Lakview Dermatology
05.2015 - 12.2017
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed patient referrals to other medical specialists.
Patient Care Technician
Illinois Masonic Hospital
08.2010 - 04.2015
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Used principles of growth and development to provide age-specific treatment and care.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Education
Certification - EMT
Malcolm X College
05.2018
Certification - Phlebotomy
The College of Office Technology
12.2009
High School Diploma -
Lincoln Park High School
06.2003
Skills
- Patient and family communication
- Efficient payment calculation
- Insurance verification
- Accounts receivable management
- Patient assessment and referrals
- Clinical care recommendations
- Insurance documentation management
- Demonstrates effectiveness in high-stress situations
- Establishing trust and credibility
- Medical coverage expertise
- Upholding patient privacy standards
- Collaborative care management
- Understanding of healthcare systems
- Proficient in resource assessment
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Care Navigator
RxCompass
06.2023 - Current
Benefits Verification Specialist
CVS Specialty
01.2018 - 04.2021
Medical Receptionist
Lakview Dermatology
05.2015 - 12.2017
Patient Care Technician
Illinois Masonic Hospital
08.2010 - 04.2015
Certification - Phlebotomy
The College of Office Technology
High School Diploma -
Lincoln Park High School
Certification - EMT
Malcolm X College
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