Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerrod Loud

Ludowici

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Adept at conflict management, decisive leadership under stress and soldier motivation. Committed to comprehensive inventory management and safety. Industrious Section Chief, SFC, with 12 years of experience. Dedicated to personnel safety and comprehensive leadership techniques. Adept at inventory management and effective equipment maintenance.

Overview

5
5
years of professional experience

Work History

Section Chief

United States Army
08.2020 - 06.2023
  • Trained 9 personnel on signal operations and procedures and safety.
  • Inventoried gear and supervised general use.
  • Budgeted funds for training on regular basis.
  • Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
  • Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
  • Executed quality assurance audits and addressed non-complying issues to improve section performance.
  • Trained new employees on proper protocols and customer service standards.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Answered questions and provided information to customers about new software or hardware.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Inspected and maintained equipment to keep items in top working condition.
  • Installed new locks, door handles, and door closers.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Coordinated shipments and tracked progress to facilitate timely delivery.

Team Chief

United States Army
08.2018 - 07.2020
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Spearheaded awareness through public speaking to community and business groups.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Recommended new and replacement hardware and software purchases.
  • Set up and maintained user accounts and client access.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Kept machinery in proper working order by repairing and replacing malfunctioning parts.
  • Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Maximized load safety by balancing, securing, and weighing products.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
  • Attended staff development meetings and workshops and applied information from those events into daily activities.

Education

Security + - IT

ComTia
09.2021

Diploma -

Worth County High School
Sylvester, GA
05.2009

Skills

  • Leadership Development
  • POS Inventory System Operation
  • Motivational Leadership
  • Incident Management
  • Filing Systems
  • Desktops, Laptops and Mobile Devices
  • Database Maintenance
  • Equipment Efficiency
  • Maintaining Clean Work Areas
  • Constructive Feedback
  • Manage Inventory
  • Customer Satisfaction
  • Safety Awareness
  • Operational Efficiency
  • Preventive Maintenance
  • Confidential Records Management
  • Restocking Items
  • Tablets Support
  • Support SOP Writing
  • Service Desk Team Management
  • Resolve Technical Problems
  • Fixing Malfunctions
  • Microsoft Windows and Office
  • Electrical Maintenance and Repair
  • Maintenance Recordkeeping
  • Vendor Relationship Management
  • Train Workers
  • Maintenance Requests

Timeline

Section Chief

United States Army
08.2020 - 06.2023

Team Chief

United States Army
08.2018 - 07.2020

Security + - IT

ComTia

Diploma -

Worth County High School

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Gerrod Loud