Summary
Overview
Work History
Education
Skills
Websites
Timeline
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GIA WILSON

Lawrenceville

Summary

Dynamic professional with extensive experience at Delta Dental, specializing in communication and conflict resolution. Demonstrated success in enhancing operational efficiency through strategic process improvements and precise documentation. Skilled in cross-functional collaboration, consistently achieving high-quality results while juggling multiple priorities in fast-paced environments. Proficient in Microsoft Office and stakeholder engagement.

Overview

5
5
years of professional experience

Work History

Escalation Coordinator

Delta Dental
09.2024 - Current
  • Served as primary contact for complex, high-priority issues requiring interdepartmental coordination.
  • Communicated with internal and external stakeholders to ensure efficient issue resolution.
  • Prepared summaries and documentation to support leadership decision-making processes.
  • Tracked trends and recommended process improvements to enhance operational efficiency.
  • Managed multiple cases while consistently meeting deadlines and accuracy standards.

Service Coordinator

MD Anderson Cancer Center
10.2023 - 06.2024
  • Streamlined scheduling, communication, and documentation processes in a fast-paced environment.
  • Coordinated cross-functional teams to ensure timely service delivery.
  • Maintained accurate operational workflows and records management.
  • Assisted in managing patient records and documentation processes effectively.

Customer Advocate

Delta Dental
01.2021 - 06.2024
  • Delivered high-volume customer support, exceeding quality benchmarks.
  • Coordinated multi-step resolutions across billing and operations teams
  • De-escalated complex concerns with professionalism
  • Maintained detailed documentation and follow-ups

Human Resources Intern

Chateau Swiss Time
  • Supported HR operations, onboarding materials, scheduling, and documentation

Education

Master of Science - Industrial-Organizational Psychology

Capella University
Minneapolis, MN
05-2026

Bachelor of Science - Psychology

Kennesaw State University
Kennesaw, GA

Skills

  • Communication and stakeholder support
  • Administrative and operational assistance
  • Conflict resolution strategies
  • Process enhancement
  • Documentation and reporting
  • Time and priority management
  • Cross-functional collaboration
  • Microsoft Office proficiency

Timeline

Escalation Coordinator

Delta Dental
09.2024 - Current

Service Coordinator

MD Anderson Cancer Center
10.2023 - 06.2024

Customer Advocate

Delta Dental
01.2021 - 06.2024

Human Resources Intern

Chateau Swiss Time

Master of Science - Industrial-Organizational Psychology

Capella University

Bachelor of Science - Psychology

Kennesaw State University
GIA WILSON