Giancarlo Robles Feliciano

Dynamic Mobile Expert at Metro by T-Mobile with extensive experience in customer service and process optimization. Proven ability to enhance operational efficiency and troubleshoot complex issues. Proficient in Microsoft Office Suite and skilled in team collaboration, consistently achieving individual and store goals while delivering exceptional service. Skilled in mobile technology with background as Mobile Expert. Strong knowledge of latest mobile devices, plans, and accessories, coupled with ability to provide top-notch customer service. Known for troubleshooting software issues efficiently and educating customers on device usage. Previous work resulted in improved customer satisfaction scores and increased sales revenue.

Fully Bilingual and knowledgeable in the Medical/Health Insurance field with strong work ethics and hands-on approach in diverse high volume projects without compromising quality. Effective communicator with high analytical skills is seeking a position in a well-established organization with a stable environment that will lead to a lasting relationship.