Gianna Melara
Douglasville
Summary
Dynamic professional with a proven track record at Oscar’s Landscaping and Lawncare LLC, excelling in organizational skills and customer service. Leveraged expertise in database coordination and relationship building to enhance operational efficiency and client satisfaction. Achieved consistent financial targets and fostered positive client relationships, demonstrating exceptional problem-solving abilities and communication skills.
Overview
2
2
years of professional experience
Work History
Manager of Operations
Oscar’s Landscaping and Lawncare LLC
03.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Designed and produced marketing materials, including flyers, door hangers, and business cards, to enhance brand visibility.
- Handled incoming calls and scheduled estimates, ensuring efficient client service.
Client Care Coordinator
Banfield Animal Hospital
06.2024 - Current
- Coordinated appointments and follow-up visits for pets and their owners
- Served as the main point of contact between clients and veterinary staff
- Assisted with client inquiries, educating pet owners on services, policies, and procedures
- Managed electronic records for patient care, ensuring accurate and up-to-date documentation
- Helped with customer service during emergencies, providing information, calming anxious clients, and ensuring smooth operations
- Ensured a positive experience by efficiently managing waiting times and answering client questions
Vet Technician
Banfield Animal Hospital
06.2024 - Current
- Handled challenging animal behavior situations calmly and effectively
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
- Enhanced clinic efficiency by maintaining organized records and ensuring accurate patient information.
- Developed strong relationships with clients through excellent customer service skills and genuine compassion for their pets'' needs.
- Recorded symptoms and documented medical observations to inform
- Obtained patient history from owners and performed physical examinations.
Beauty Advisor
Dillards Department Store
11.2023 - 07.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Followed up with customers to increase satisfaction with purchases and services.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
Education
Lisensed Vet Technician - Veterinary Science
Penn Foster
Chapel Hill High School
Douglasville, GA05.2024
Skills
- Organizational skills
- Patient education
- Claims processing
- Medical terminology
- Scheduling
- Documentation
- Organizational standards
- Database coordination
- Care consultation
- Customer service
- Problem-solving
- Calm and professional under pressure
- Excellent communication
- Computer skills
- Understanding customer needs
- Verbal and written communication
- Relationship building
- Phone etiquette
Timeline
Client Care Coordinator
Banfield Animal Hospital
06.2024 - Current
Vet Technician
Banfield Animal Hospital
06.2024 - Current
Beauty Advisor
Dillards Department Store
11.2023 - 07.2024
Manager of Operations
Oscar’s Landscaping and Lawncare LLC
03.2023 - Current
Lisensed Vet Technician - Veterinary Science
Penn Foster
Chapel Hill High School
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