Gianna Pearson

• Reviewed 75 customer interactions with low survey ratings weekly to identify areas for improvement and ensure customer satisfaction.
• Provided constructive feedback and coaching to customer service representatives to enhance performance and compliance.
• Maintained accurate documentation of audits, feedback, and follow-up actions to track performance trends and improvements.
• Collaborated with management to develop and refine strategies for improving service quality and retention.

• Assisted in implementing new retention protocols that increased customer loyalty and reduced turnover.

• Persistently reached out to customers with extremely past due accounts to recover lost revenue, and negotiated with those who qualified for payment plans.
• Maintained high volume of 35+ calls, manual and automatic, to meet demands of busy group.
• Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.

• Prepare anywhere between 1-35 tables for meals, including setting up items such as linens, silverware, and glassware.
• Inspect restroom for cleanliness and availability of supplies and clean restrooms when necessary.
• Prepare hot, cold, mixed drinks, and wine for guests.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Check with guests to ensure satisfaction and take action to correct any problems.

• Monitor and order supplies or food items and restock as necessary, as well as checking delivery contents to verify product quality and quantity.
• Perform personnel activities such as supervising and training up to 15 employees.
• Prepare and make bank deposits.
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

• Clean food preparation areas, cooking surfaces, and utensils.
• Manage up to 100+ incoming online and phone orders as well as walk-in guests.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Conducted training sessions for new hires, ensuring consistent level of service across team.

• Prepare anywhere between 1-35 tables for meals, including setting up items such as linens, silverware, and glassware.
• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
• Prepare hot, cold, mixed drinks, and wine for guests.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Check with guests to ensure that the are enjoying their meals and take action to correct any problems.