Gianna Sinclair
Atlanta
Summary
Dynamic, customer-focused administrative professional with extensive experience in front office operations, client communication, and scheduling within fast-paced environments. Proven ability to manage high call volumes, coordinate appointments efficiently, and maintain seamless office workflows. Strong multitasking skills and meticulous attention to detail ensure optimal productivity and client satisfaction. Committed to fostering positive relationships and enhancing operational efficiency in all aspects of administrative support.
Overview
8
8
years of professional experience
Work History
AI Project Moderator
Dataforce
Atlanta, GA
04.2026 - Current
- Oversaw participant engagement in AI data collection processes, maintaining exceptional data quality and consistency throughout.
- Managed comprehensive data tagging and review operations on proprietary client platforms to enhance AI model performance.
- Identified and addressed technical problems with hardware and software to support uninterrupted research sessions.
- Delivered session outcomes, participant feedback, and operational updates to project managers and cross-functional production teams to enhance project alignment.
- Directed logistics for setup and deployment of research devices and equipment to ensure efficient data collection across various sites.
- Maintained high standards of data integrity and participant experience while successfully reaching daily goals for participant involvement and data collection.
CFO/Executive Assistant
The Real Black Santa
10.2018 - Current
- Streamlined day-to-day operations through effective scheduling of client interactions and coordination of services.
- Collaborated with clients to assess needs and provide accurate quotes for event and photography services.
- Streamlined appointment booking procedures, ensuring timely and efficient scheduling for clients.
- Managed recruitment, orientation, and ongoing supervision to enhance team performance.
- Executed website content development and updates to enhance online presence.
- Crafted and organized social media posts aimed at promoting services and boosting audience engagement.
- Captured and produced high-resolution images for various events, maintaining a focus on quality and client expectations.
- Responded to inbound calls and emails, ensuring consistent engagement and support for client relationship management.
Office Administrator
Crye-Leike Realtors
02.2025 - 04.2026
- Facilitated client interactions by managing front desk operations to enhance customer experience and satisfaction.
- Facilitated effective communication by addressing high-volume phone calls, emails, and inquiries to enhance customer satisfaction.
- Maintained precise calendars for agents by scheduling appointments, showings, and meetings, ensuring optimal time management.
- Achieved improved data accuracy through diligent data entry and consistent updates to client records. Streamlined internal database and CRM system management to enhance operational efficiency.
- Developed and organized documents, contracts, and office correspondence, emphasizing precision and thoroughness in all communications.
- Managed daily office tasks, focusing on optimizing efficiency and coordinating workflow activities.
Barista
Starbucks
05.2022 - 02.2025
- Provided exceptional customer service to enhance client satisfaction in a dynamic, high-demand setting.
- Executed cash transactions while maintaining accuracy and compliance with financial protocols.
- Executed management of various orders at once, prioritizing efficiency and precision in every transaction.
- Engaged with team members to ensure clarity and alignment in operational processes.
- Managed resolution of customer issues to foster positive experiences and loyalty.
- Upheld company standards by maintaining cleanliness and organization throughout the workspace.
Warehouse Associate
Amazon
Union City, GA
06.2024 - 09.2024
- Facilitated efficient inventory management through accurate picking, packing, and sorting processes to support operational flow.
- Enhanced operational efficiency and maintained high productivity levels to fulfill performance objectives and deadlines.
- Executed safety protocols and complied with organizational standards to promote workplace safety.
- Coordinated with team members to enhance workflow processes and ensure seamless operations.
- Executed order fulfillment tasks with a focus on time management and precision, contributing to streamlined operations.
Education
High School Diploma -
God’s Grace Academy
01-2023
Skills
- Front Desk Operations
- Administrative Support
- Calendar Management & Scheduling
- Call Handling & Phone Etiquette
- Email & Correspondence Management
- Data Entry & Record Keeping
- Customer Service & Client Relations
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace (Docs, Sheets, Calendar)
- CRM Systems
- Office Coordination & Organization
- Appointment Scheduling & Booking
Timeline
AI Project Moderator
Dataforce
04.2026 - Current
Office Administrator
Crye-Leike Realtors
02.2025 - 04.2026
Warehouse Associate
Amazon
06.2024 - 09.2024
Barista
Starbucks
05.2022 - 02.2025
CFO/Executive Assistant
The Real Black Santa
10.2018 - Current
High School Diploma -
God’s Grace Academy