Giavanna Summa
Powder Springs,GA
Summary
Experienced in implementing efficient operating procedures and managing systems effectively. Adept at problem analysis, articulation, and resolution. Possess strong analytical and organizational skills, capable of working autonomously or collaboratively within a team environment.
Overview
6
6
years of professional experience
Work History
Standard Operations Specialist
Leedarson INC.
02.2025 - Current
- Draft, update, and manage Standard Operating Procedures (SOPs) related to warehouse, shipping, and inventory workflows -Prepare and generate Bills of Lading (BOLs) and other required documentation for outbound shipments and freight pickups
- Assist in coordinating inbound and outbound shipments, ensuring accurate and timely delivery
- Monitor inventory levels and prepare restock requests or inventory transfer documentation
- Support warehouse and supply chain teams with clerical duties such as filing, data entry, and reporting
- Maintain logistics records and ensure documentation accuracy for audits and compliance
- Communicate with vendors, carriers, and internal departments regarding shipment schedules and order status
- Assist with tracking and resolving discrepancies in deliveries, inventory counts, or supply orders
- Provide administrative support including scheduling, document preparation, and internal communication
- Ensure all SOPs are accessible, up-to-date, and aligned with current operational practices
FULL-TIME DELI ASSOCIATE
Publix
05.2021 - 01.2025
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Mentored new hires, resulting in stronger staff development and increased productivity.
CASHIER SHIFT LEAD
Burger King
06.2019 - 05.2021
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
Education
Bachelor of Science - Sociology
Kennesaw State University
Kennesaw, GA05-2026
High School Diploma - undefined
Sprayberry High School
Marietta, GA01.2020
Skills
- Self-Sufficient
- Adaptable Learner
- Strong Work Ethic
- Proficient in Microsoft Office
- Effective Time Management
- Customer Relationship Management
- Problem-Solving Ability
- Proven leadership experience
Timeline
Standard Operations Specialist
Leedarson INC.
02.2025 - Current
FULL-TIME DELI ASSOCIATE
Publix
05.2021 - 01.2025
CASHIER SHIFT LEAD
Burger King
06.2019 - 05.2021
High School Diploma - undefined
Sprayberry High School
Bachelor of Science - Sociology
Kennesaw State University
Similar Profiles
Lolita DillardLolita Dillard
North America HR Advisor Lead at VanderlandeNorth America HR Advisor Lead at Vanderlande
Aisha CooperAisha Cooper
Stay at Home Mom at HomeStay at Home Mom at Home
Evan J. NanceEvan J. Nance
Financial Internship at Choate ConstructionFinancial Internship at Choate Construction
Matthew PagelMatthew Pagel
<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media
Melody YorkMelody York
Autism Specialist - SLC Standard (TREK) Teacher/Specialist at HISDAutism Specialist - SLC Standard (TREK) Teacher/Specialist at HISD