Gifty Diggs
Lawrenceville
Summary
Dynamic professional with extensive experience as a Personal Assitant, adept at enhancing executive productivity through meticulous calendar management and strategic planning. Recognized for exceptional document preparation and fostering effective communication across departments, ensuring seamless operations and timely project execution. A reliable self-starter committed to maintaining confidentiality and driving organizational success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Personal Assistant to the Chief Executive Officer
Star Interprise
02.2020 - 01.2025
- Liaised between departments on behalf of the CEO to facilitate collaboration and drive progress towards shared goals.
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
- Scheduled regular maintenance for employer vehicles and other items.
- Served as a primary point of contact for the CEO''s direct reports, assisting them with their requests or directing them to appropriate resources.
- Promoted a positive company image by representing the CEO at events, meetings, and conferences.
- Coordinated events, prepared agendas and managed schedule for CEO.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
- Streamlined communication for the CEO with internal and external stakeholders through efficient correspondence handling.
- Monitored industry trends and competitor activities to keep the CEO informed about relevant developments in the market.
- Managed social media accounts by creating posts and responding to comments.
- Oversaw payroll by reviewing timesheets.
- Organized complex international travel itineraries that factored in meetings across different time zones while maximizing efficiency.
- Facilitated a well-organized office environment by maintaining filing systems and overseeing office supply inventory management.
- Managed special projects for the CEO, achieving desired outcomes within specified timeframes.
- Prepared executive presentations, reports, and meeting agendas to support decision-making processes.
- Coordinated executive team meetings, ensuring all necessary materials were prepared in advance for effective discussions.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Took notes and dictation at meetings.
- Worked with senior management to initiate new projects and assist in various processes.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
- Wrote reports, executive summaries and newsletters.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Screened personal and business calls and directed to appropriate party.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained presence on popular social media platforms by posting edited photos, updates, and information.
- Participated in organizational events as needed, showcasing professionalism while promoting company values.
- Assisted in developing comprehensive briefing documents before important meetings, ensuring the CEO was well-prepared for every discussion.
- Ensured timely execution of projects by coordinating with cross-functional teams on behalf of the CEO.
- Booked travel by coordinating and reserving transportation and lodging.
- Enhanced CEO''s productivity by managing schedules, appointments, and travel arrangements.
Secretary to the General Manager
Dee & Gee Showroom
02.2015 - 01.2018
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Contributed to effective team management by maintaining open lines of communication with staff members across departments.
- Assisted in the preparation of presentations, ensuring high-quality visuals and clear communication of key points.
- Organized events and conferences, ensuring successful execution through meticulous planning and coordination efforts.
- Managed executive calendar to maximize time utilization and ensure timely attendance at important meetings.
- Increased accuracy in expense tracking by meticulously managing receipts and preparing monthly financial reports for review.
- Maintained a professional atmosphere within the office space through careful organization and cleanliness standards enforcement.
- Assisted in hiring new employees by coordinating interviews, conducting reference checks, and participating in final selection decisions.
- Provided excellent customer service to clients by addressing inquiries promptly and professionally.
- Transcribed phone messages and relayed to appropriate personnel.
- Facilitated productive meetings by preparing agendas, taking minutes, and following up on action items assigned to attendees.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Answered high volume of phone calls and email inquiries.
- Coordinated travel arrangements and bookings for executive staff.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Handled confidential information in professional manner.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Associate of Arts - Acts
University of East London
East London04-2010
Skills
- Decision-making support
- Office administration
- Executive support
- Document management
- Calendar management
- Tech-savviness
- Meeting preparation
- Expense tracking
- Presentation preparation
- Travel planning
- Email management
- Customer service
- Schedule & calendar planning
- Customer Service-oriented
- File organization
- Information confidentiality
- Phone etiquette
- Professional and mature
- Excel spreadsheets
- Office management
- Invoice processing
- Staff management
- Meticulous attention to detail
- Interpersonal communication
- Document preparation
- Task delegation
- Scheduling
- Quality control
- Strategic planning
- Schedule management
- Advanced MS office suite
- Conflict management
- Policy enforcement
- Administrative support
- Project management
- Mail handling
- Filing and data archiving
- Report writing
- Financial services
- Appointment setting
- Payroll
- Social media management
- Social media
- Multi-line phone proficiency
- Database management
- Project oversight
- Multitasking
- Attention to detail
- Reliable and responsible
- Time management
- Honest and dependable
- Teamwork and collaboration
- Teamwork
- Self-starter
- Administrative support specialist
- Document handling
- Business writing
- Videoconference preparation
- Presentation development
- Travel arrangements
- Conference planning
- Report analysis
- Meeting planning
- Business administration
Languages
English
Timeline
Personal Assistant to the Chief Executive Officer
Star Interprise
02.2020 - 01.2025
Secretary to the General Manager
Dee & Gee Showroom
02.2015 - 01.2018
Associate of Arts - Acts
University of East London
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