Gilbert S. Means Jr.
Warner Robins
Summary
- Senior Operations Manager, U.S. Army / Senior Master Sergeant - Directed global logistics and strategic planning for three multi-site operations. Managed a $45M annual operating budget while maintaining regulatory compliance with Theater Movement Control, Financial Management, and Hazardous Material guidelines.
- Chief of Health Administration Services (HAS), Department of Veterans Affairs, GS-14, Dublin, GA, 04/01/24, 09/30/25, Overhaul and standardize administrative operations. Conduct reviews of existing processes and identify areas of improvement. Implement streamlined procedures to improve patient access. Enhance healthcare delivery through coordination with clinical leaders.
- EEO Manager - Department of Veterans Affairs, GS-13, Dublin, GA, 06/01/23, Present, Develop and execute comprehensive EEO policies and programs. Conduct reviews of employment practices to identify discrimination or bias. Collaborate with HR and senior leadership to develop action plans. Encourage career development programs for employees.
- Chief of the Human Resources Department - Department of Defense, 01/01/93, 07/31/14, Ensured HR practices comply with employment laws. Standardized operations while focusing on staff development.
Overview
34
34
years of professional experience
Work History
EEO Manager
Department of Veterans Affairs
Dublin
06.2023 - Current
- Developed and executed comprehensive EEO policies and programs to ensure compliance and promote diversity within the facility.
- Conducted thorough reviews of employment practices to identify areas of discrimination or bias by analyzing workforce data, employee feedback, and industry benchmarks, leading to informed recommendations for improvement.
- Collaborated with HR and senior leadership to create targeted action plans that addressed barriers to equal employment opportunities and communication, fostering an inclusive workplace culture.
- Through effective EEO strategies, and leadership engagement, our office has worked with senior leaders to reduce the number of complaints, and internal conflicts, and reinstitute operational requirements that align with the facility's overall strategic mission in support of our veterans.
- Encourage career development programs and education for all employees and underrepresented groups within the facility - which would assist in the retention of quality employee and continue to attract quality employees to our organization.
Interim Chief of Health Administration Services
Department of Veterans Affairs
Dublin
04.2024 - 09.2025
- As Interim Chief of Health Administration Services (HAS), I had the opportunity to lead at a time when the department faced significant administrative operational and procedural challenges.
- Transformed fragmented administrative healthcare operations by clarifying processes and guidelines to enhance efficiency and productivity.
- Overhauled and standardized administrative operations to address urgent challenges.
- Streamlined complex programs by providing the necessary cohesion and strategic direction for sustainable operations and facility objectives.
- By engaging with both clinical and administrative teams, I gathered essential insights and feedback, which formed the development of a more streamlined, and more effective process that improved access to care in short order.
- Designed new processes to eliminate redundancies, clarify responsibilities, and enhance overall efficiency through training and collaboration.
- Led team to implement and streamline procedures that improved patient access and clinical care for over 48,000 veterans.
- Implementation included re-instituting audio care and open slot management to reduce patient wait times, developing clear policies procedures for the HAS to respond to natural and manmade disasters in a timely manner (rescheduling efforts and notifications), and integrating the new Integrated Scheduling System ISS to replace the previous outdated version form of electronic scheduling.
- Additionally, I forged a better working relationship with the Group Practice Management service that upgraded scheduling practices and enhanced patient flow throughout the facility, particularly in Primary Care.
- In conjunction with my staff, we transformed a struggling HAS system into a more cohesive, well-structured unit, significantly improving overall performance and healthcare outcomes.
- Recognized for exceptional leadership by the executive leadership team for my ability to build an effective team and establish effective relationships across all levels of the facility. I am always committed to enhancing the quality of healthcare services provided to veterans, supporting employee well-being, and upholding the highest standards of compliance and equity.
Senior Operations Manager
Department Of Defense Army
Killeen
04.2008 - 07.2014
- Coordinated logistics and supply chain activities for military operations and exercises.
- Collaborated with cross-functional teams to develop process improvements that increased productivity.
- Negotiated contracts with vendors for materials or services needed by the organization.
- Managed resource allocation for multiple projects supporting defense initiatives.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Conducted regular audits of systems and processes to detect any potential issues or risks.
Chief of the Human Resources Department
Department of Defense
01.1993 - 04.2008
- Oversaw HR practices to ensure compliance with employment laws and regulations.
- Standardized operations, fostered staff development, and ensured legal compliance, transforming HR department into a highly efficient unit that enhanced organizational performance and supported Department of Defense mission.
- Demonstrated continuous progression from data clerk to Chief of the Department, showcasing adaptability and commitment to professional growth.
- This journey was marked by tackling significant operational challenges and providing leadership to standardize and enhance HR practices and processes in several areas of Human Resource Management.
- Human Resource Management is the cornerstone of my success throughout my career.
Education
Master of Science - Human Resource Management
Trident University
Cypress, CA02-2021
Bachelor of Science - Organizational Leadership
Trident University
Cypress, CADoctor of Business Administration - Business Administration And Management
Trident University International
Cypress, CA08-2026
Skills
- Compliance management
- Customer relationship management (CRM)
- Inventory management
- Policy implementation
- Workforce development
- Data analysis
- Project management
- Team leadership
- Project planning
Timeline
Interim Chief of Health Administration Services
Department of Veterans Affairs
04.2024 - 09.2025
EEO Manager
Department of Veterans Affairs
06.2023 - Current
Senior Operations Manager
Department Of Defense Army
04.2008 - 07.2014
Chief of the Human Resources Department
Department of Defense
01.1993 - 04.2008
Master of Science - Human Resource Management
Trident University
Bachelor of Science - Organizational Leadership
Trident University
Doctor of Business Administration - Business Administration And Management
Trident University International