Gillian Wiggins
Athens
Summary
Dynamic professional with a proven track record at Georgia Center for Continuing Education & Hotel, excelling in customer service and inventory management. Adept at training staff and implementing visual merchandising strategies, I drive operational efficiency and foster team collaboration to achieve organizational goals. Committed to delivering exceptional service and enhancing guest experiences.
Overview
3
3
years of professional experience
Work History
Assistant Retail Manager
Georgia Center for Continuing Education & Hotel
Athens
07.2024 - Current
- Streamlined daily operations in retail space and guest services.
- Organized stock and conducted audits to support inventory management.
- Resolved customer inquiries promptly, ensuring high-quality service.
- Maintained store cleanliness and organization through team collaboration.
- Processed transactions efficiently while managing cash register operations.
- Trained new staff on store policies and customer service standards.
- Implemented visual merchandising strategies to enhance product displays.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
Vice President Board Member
Wild Rumpus Productions
Athens
04.2024 - Current
- Facilitated executive meetings to discuss progress and address challenges.
- Managed budget allocation and resource planning for multiple projects.
- Developed and executed strategic plans to support the vision of the organization.
- Identified problems and implemented solutions to better streamline operations.
Security Guard
Georgia Theater
Athens
02.2023 - 10.2024
- Monitored premises to uphold property safety and security standards.
- Conducted regular patrols to identify suspicious activities or breaches.
- Responded promptly to alarms and emergencies, ensuring swift resolution.
- Enforced facility rules and regulations to maintain a secure environment.
- Collaborated with local law enforcement during security investigations for thoroughness.
- Delivered exceptional customer service to visitors and employees on site.
Front Desk Receptionist
Ben Epps Airport
Athens
02.2022 - 05.2023
- Greeted and assisted passengers with inquiries and check-in procedures.
- Managed incoming calls and directed them to appropriate departments.
- Scheduled appointments and coordinated services for airport personnel.
- Provided information on flight schedules, gate changes, and airport services.
- Greeted customers warmly and made them feel welcome.
Education
Associate of Arts - Interior Design
Athens Technical College
Athens, GA12-2027
High School Diploma -
Oconee County High School
Watkinsville, GA05-2020
Skills
- Customer service
- Team collaboration
- Event planning
- Inventory management
- Project management
- Visual merchandising
- Staff training
- Decision-making
- Multitasking
- Goal setting
- Scheduling and time management
- Orientation and training
- Retail operations
- Team building
- Positive attitude
- Leadership
Affiliations
- Self and professionally trained artist
Accomplishments
- Artist of the year award in 11th and 12th Grades.
- Rose to Assistant manager in 4 months.
Timeline
Assistant Retail Manager
Georgia Center for Continuing Education & Hotel
07.2024 - Current
Vice President Board Member
Wild Rumpus Productions
04.2024 - Current
Security Guard
Georgia Theater
02.2023 - 10.2024
Front Desk Receptionist
Ben Epps Airport
02.2022 - 05.2023
Associate of Arts - Interior Design
Athens Technical College
High School Diploma -
Oconee County High School
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