Dynamic manager with extensive experience at Mersi Chef, excelling in staff training and catering management. Proven ability to enhance customer satisfaction and streamline operations, leading to increased revenue. Skilled in food safety and team supervision, with a strong work ethic and adaptability to meet diverse client needs. Fluent in speaking Turkish, English, Kurdish, and Persian.
Overview
4
4
years of professional experience
Work History
Manager/Assistant Manager
Mersi Chef
Kennesaw
08.2024 - 03.2025
In restaurant assistant manager
Hire, train, and supervise staff
Oversee daily restaurant activities (opening, closing, and shift transitions)
Ensure food quality, hygiene, and safety standards are met
supervise kitchen and front-of-house staff
Handle employee conflicts and ensure team morale
Address customer complaints and concerns professionally
Ensure guests receive high quality service
Manage reservations and dining flow
train staff on emergency procedures and workplace safety
Ensuring compliance with safety, health, and licensing regulations
Implement strategies to increase revenue and reduce waste
Catering Manager
Meet with clients to discuss event details (menu, budget, dietary needs, number of guests, etc.)
Plan menus with chef based on client preferences
Schedule and coordinate staff accordingly for events
Organize food preparations, cooking, and presenting
Oversee food safety, hygiene, and quality control
Arrange transportation for food and equipment to event venues
Ensure events are set up on time and run smoothly
Promote catering services
Ensure staff follow health and safety guidelines
Maintain strong relationships with clients
Handle customer feedback and resolve any issue
Manager/Manager of Operations
Sony Blind Factory
Kennesaw
12.2021 - 01.2024
Knowledge of different types of blinds
Ability to advice customers on styles, materials, and functionality
Strong communication and sales skills
experience with quoting prices and processing orders
Ability to measure accurately
Experience with tools and installing blinds
Understanding different mounting techniques
Attention to detail for quality control
Ability to cut, assemble, and finish blinds
safety knowledge for handling machinery
Coordinating orders and deliveries
Handling customer inquiries and complaints
Customer Care Executive
Universatech remodeling and electrical
Norcross
05.2021 - 12.2021
Strong multitasking skills
Assisting in installing wiring, outlets, and lighting systems
Learning to read and interpret electrical blueprints
Identifying and fixing electrical faults under supervision
Replacing faulty wiring, outlets, or switches
Testing electrical systems for safety and functionality
Following electrical codes and safety regulations
Using person protective equipment
Keeping the work area clean and hazard free
Learning to use tools
Assisting with material preparation and job site setup
cleaning and organizing tools after use
Great and welcome customers, clients, or visitors
Answer and direct phone calls in a professional manner
Address customer and inquiries and provide relevant information
Assist with scheduling appointments
Handle complaints and deescalate situations
Manage incoming and outgoing mail
Maintain records, files, and databases
Prepare documents, reports, or invoices as needed
relay messages between customers and staff members
Assist with internal communication and office coordination
Utilized strong multitasking skills to handle simultaneous customer calls and inquiries with professionalism.
Followed up on customer interactions, ensuring complete satisfaction with resolutions.
Coordinated with the technical support team to resolve product or service issues.
Adapted communication style to match customer needs, ensuring effective and empathetic customer interactions.
Education
High School Diploma -
Marietta High School
Marietta, GA
05-2022
Skills
Staff training
Food safety
Customer service
Team supervision
Multitasking
Catering management
Scheduling and planning events
Handling tools and machinery
Fluent in speaking the following languages: Turkish, English, Kurdish, and Persian