Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kasra Shahvirdi

Marietta

Summary

Dynamic manager with extensive experience at Mersi Chef, excelling in staff training and catering management. Proven ability to enhance customer satisfaction and streamline operations, leading to increased revenue. Skilled in food safety and team supervision, with a strong work ethic and adaptability to meet diverse client needs. Fluent in speaking Turkish, English, Kurdish, and Persian.

Overview

4
4
years of professional experience

Work History

Manager/Assistant Manager

Mersi Chef
Kennesaw
08.2024 - 03.2025

In restaurant assistant manager

  • Hire, train, and supervise staff
  • Oversee daily restaurant activities (opening, closing, and shift transitions)
  • Ensure food quality, hygiene, and safety standards are met
  • supervise kitchen and front-of-house staff
  • Handle employee conflicts and ensure team morale
  • Address customer complaints and concerns professionally
  • Ensure guests receive high quality service
  • Manage reservations and dining flow
  • train staff on emergency procedures and workplace safety
  • Ensuring compliance with safety, health, and licensing regulations
  • Implement strategies to increase revenue and reduce waste

Catering Manager

  • Meet with clients to discuss event details (menu, budget, dietary needs, number of guests, etc.)
  • Plan menus with chef based on client preferences
  • Schedule and coordinate staff accordingly for events
  • Organize food preparations, cooking, and presenting
  • Oversee food safety, hygiene, and quality control
  • Arrange transportation for food and equipment to event venues
  • Ensure events are set up on time and run smoothly
  • Promote catering services
  • Ensure staff follow health and safety guidelines
  • Maintain strong relationships with clients
  • Handle customer feedback and resolve any issue

Manager/Manager of Operations

Sony Blind Factory
Kennesaw
12.2021 - 01.2024
  • Knowledge of different types of blinds
  • Ability to advice customers on styles, materials, and functionality
  • Strong communication and sales skills
  • experience with quoting prices and processing orders
  • Ability to measure accurately
  • Experience with tools and installing blinds
  • Understanding different mounting techniques
  • Attention to detail for quality control
  • Ability to cut, assemble, and finish blinds
  • safety knowledge for handling machinery
  • Coordinating orders and deliveries
  • Handling customer inquiries and complaints

Customer Care Executive

Universatech remodeling and electrical
Norcross
05.2021 - 12.2021
  • Strong multitasking skills
  • Assisting in installing wiring, outlets, and lighting systems
  • Learning to read and interpret electrical blueprints
  • Identifying and fixing electrical faults under supervision
  • Replacing faulty wiring, outlets, or switches
  • Testing electrical systems for safety and functionality
  • Following electrical codes and safety regulations
  • Using person protective equipment
  • Keeping the work area clean and hazard free
  • Learning to use tools
  • Assisting with material preparation and job site setup
  • cleaning and organizing tools after use
  • Great and welcome customers, clients, or visitors
  • Answer and direct phone calls in a professional manner
  • Address customer and inquiries and provide relevant information
  • Assist with scheduling appointments
  • Handle complaints and deescalate situations
  • Manage incoming and outgoing mail
  • Maintain records, files, and databases
  • Prepare documents, reports, or invoices as needed
  • relay messages between customers and staff members
  • Assist with internal communication and office coordination
  • Utilized strong multitasking skills to handle simultaneous customer calls and inquiries with professionalism.
  • Followed up on customer interactions, ensuring complete satisfaction with resolutions.
  • Coordinated with the technical support team to resolve product or service issues.
  • Adapted communication style to match customer needs, ensuring effective and empathetic customer interactions.

Education

High School Diploma -

Marietta High School
Marietta, GA
05-2022

Skills

  • Staff training
  • Food safety
  • Customer service
  • Team supervision
  • Multitasking
  • Catering management
  • Scheduling and planning events
  • Handling tools and machinery
  • Fluent in speaking the following languages: Turkish, English, Kurdish, and Persian
  • Clear written and spoken communication
  • Strong work ethic
  • Time management
  • Adaptability
  • Team work
  • Technical skills
  • Attention to detail

Timeline

Manager/Assistant Manager

Mersi Chef
08.2024 - 03.2025

Manager/Manager of Operations

Sony Blind Factory
12.2021 - 01.2024

Customer Care Executive

Universatech remodeling and electrical
05.2021 - 12.2021

High School Diploma -

Marietta High School
Kasra Shahvirdi