Gina Andrews
Macon
Summary
Experienced provider support professional with proven expertise in claims processing and customer analytics, delivering exceptional guidance and generating successful appeals. Committed to enhancing team collaboration and improving service outcomes.
Overview
26
26
years of professional experience
Work History
Provider support
Geico
Macon
11.1996 - 02.2023
- Participated in team meetings focused on developing strategies for delivering superior support services.
- Provided guidance and support to customer service team members.
- Generated appeals for denied claims as necessary based on guidelines set forth by the provider's contracts.
Customer Support Specialist
Lowes Home Improvment
Macon
10.2019 - 06.2021
- Provided timely support via phone, email, and in-store interactions.
- Documented customer interactions and feedback in the support system.
- Educated customers on product features, benefits, and installation procedures.
Education
Southwest High School
Macon GA05-1981
Skills
- Provider support
- Claims processing
- Customer analytics
- Solution documentation
- Contract management
- Customer relationship management
- Team collaboration
- Effective communication
Timeline
Customer Support Specialist
Lowes Home Improvment
10.2019 - 06.2021
Provider support
Geico
11.1996 - 02.2023
Southwest High School
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