Gina Collazos
Snellville
Summary
Versatile and dynamic professional with a proven track record at Felmar Shipping and Logistics, excelling in operations management and customer relations. Spearheaded initiatives that significantly enhanced client satisfaction and operational efficiency. Skilled in negotiation and team leadership, adept at driving growth and fostering strong client and team relationships. Achieved notable success in process optimization and competitive positioning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner
Felmar Shipping and Logistics
09.2023 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Lab Technician
Nation Vision
04.2021 - Current
- Maintained documentation on tests performed in lab.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Optimized standard operating procedures based on regulatory guidelines.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
Debt Collector and Order Fulfillment Specialist
Transmares Logistics
08.2015 - 12.2017
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
- Documented customer payment interactions and account statuses for future reference.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Collaborated with other departments to verify customer compliance with payment plans.
- Facilitated seamless communication between legal teams and clients, preparing detailed case documentation for legal proceedings when necessary.
- Achieved high customer satisfaction, empathetically handling debtor communications and providing clear, helpful information.
International Business Assistant
Textiles Migrated My
06.2015 - 11.2017
- Enhanced company revenue by identifying and pursuing new business opportunities in overseas markets.
- Coordinated logistics for timely delivery of products to international clients, resulting in increased customer satisfaction levels.
- Supported sales teams by providing them with essential information on foreign market trends, enabling them to make informed decisions when targeting prospective clients.
- Maintained up-to-date knowledge of international trade laws and regulations, ensuring the company''s continued compliance and minimizing potential legal issues.
- Assisted in developing pricing strategies for products entering new markets, optimizing profitability while remaining sensitive to cultural preferences.
- Facilitated communication between domestic and foreign offices, fostering strong working relationships among team members across borders.
- Managed import/export operations, ensuring compliance with all relevant regulations and minimizing risks associated with international trade.
- Negotiated contracts with international suppliers, securing favorable terms and conditions for the organization.
- Streamlined internal processes related to international transactions, reducing operational costs while maintaining a high level of quality control.
- Provided guidance on legal considerations pertaining to cross-border agreements, mitigating potential liabilities for the organization.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
Associates in International Business - International Vision
INCAP
Bogota, Columbia 06-2012
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business planning
- Marketing
- Team oversight
- Financial management
- Negotiation
- Human resource management
- Partnership development
- Labor relations
- Quality management systems
- Competitive analysis
- Process optimization
- Contract negotiation expertise
- User experience enhancement
- Hiring and staffing
- Customer service
- Team leadership
- Customer service management
- Effective leader
- Customer retention
- Employee relations
- Operations oversight
Certification
Certification of Operation of exports, Imports and Exchanges
Human Resources Manager certificate
TMLI Certification for Logistics of International Business Assistant
Blue Cargo Certification for Logistics of International Business
Languages
Spanish
Full Professional
English
Professional Working
Interests
Business Operations
Timeline
Owner
Felmar Shipping and Logistics
09.2023 - Current
Lab Technician
Nation Vision
04.2021 - Current
Debt Collector and Order Fulfillment Specialist
Transmares Logistics
08.2015 - 12.2017
International Business Assistant
Textiles Migrated My
06.2015 - 11.2017
Certification of Operation of exports, Imports and Exchanges
Human Resources Manager certificate
TMLI Certification for Logistics of International Business Assistant
Blue Cargo Certification for Logistics of International Business
Associates in International Business - International Vision
INCAP
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