Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gina Sexton

Jackson

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience

Work History

Accounts Receivable Specialist

Classic Collision
10.2021 - 06.2025
  • Assisted in processing incoming payments and reconciling accounts.
  • Maintained accurate records of transactions and customer interactions.
  • Supported collections efforts by communicating with clients regarding outstanding invoices.
  • Utilized accounting software to enter and track receivables efficiently.
  • Adapted quickly to new systems, improving data entry accuracy and efficiency.
  • Provided administrative support for month-end closing activities related to accounts receivable.
  • Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.

Customer Service Representative

Gerber Collision
05.2021 - 10.2021
  • Resolved customer inquiries through phone, email, and chat platforms efficiently.
  • Provided product information and troubleshooting support to enhance customer satisfaction.
  • Managed multiple customer accounts, ensuring accurate data entry and updates.
  • Collaborated with team members to develop best practices for service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Luella High School
McDonough, GA
05-2012

Skills

  • Microsoft Excel
  • Accounts receivable
  • Accurate payment posting
  • Aging reports analysis
  • Data inputting
  • Month-end closing procedures
  • Customer service support
  • Strong client relations skills
  • Cash application
  • Payment management
  • Accounts receivable software
  • Team bonding
  • Statement preparation
  • Statement issuing
  • Adjustment posting
  • Spreadsheets and journal entries
  • Data entry and management
  • Microsoft office
  • Critical thinking
  • Attention to detail
  • Time management
  • Data entry
  • Precision and accuracy

Timeline

Accounts Receivable Specialist

Classic Collision
10.2021 - 06.2025

Customer Service Representative

Gerber Collision
05.2021 - 10.2021

Luella High School

Similar Profiles

CREATE PROFILE
Gina Sexton