Summary
Overview
Work History
Education
Skills
Certification
Continuous Learning
Languages
Affiliations
Personal Information
Timeline
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GIORGIANA ANDREI

GIORGIANA ANDREI

MARIETTA

Summary

Customer Success Manager with a strong track record in relationship building and customer retention strategies. Expertise in problem-solving and communication fosters high levels of customer satisfaction and loyalty. Proven ability to implement effective strategies that enhance client retention and drive business growth.

My experiences working and studying internationally have helped me understand different cultures and communicate effectively with a wide range of people.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Success Manager

SafelyStay, INC
MARIETTA
10.2022 - Current
  • Company Overview: Safely is the leading short-term rental protection company in the USA, providing commercial insurance, and guest screening solutions for the vacation rental market.
  • As a Customer Success Account Manager at Safely, I managed customer accounts to ensure satisfaction and retention, collaborated with cross-functional teams for innovative upselling strategies, and implemented data-driven approaches for revenue growth.
  • Analyzing better ways to approach problems through synthesizing and reorganizing the problem information.
  • Developing and implementing strategic plans to manage and grow accounts.
  • Built strong, trusting relationships with clients to enhance retention rates.
    Managed extensive account portfolios while focusing on client satisfaction.
    Engaged in follow-up meetings to identify client needs and potential business growth areas.
  • Providing superior customer service and ensuring client satisfaction.
  • Communicating and coordinating with internal teams to deliver solutions.
  • Supporting sales teams to improve their performance and reach targets.
  • Identifying opportunities for improvement, and proposing new tools and processes. As well as supervising the training of junior service representatives, and helping improve customer service processes.
  • Developed and maintained comprehensive knowledge of Insurance Business operations.
    Created proposals to address client needs and market demands.
    Analyzed competitor strategies to identify market opportunities.
    Monitored industry trends to ensure alignment with best practices.
  • Participated in vacation rental conferences and met with existing and prospective customers.

Senior Growth Capital Associate

Wayflyer Investments
Atlanta
04.2022 - 10.2022
  • Company Overview: Wayflyer Investments is a financial institution providing flexible funding and actionable insights into the world's fastest-growing eCommerce businesses.
  • I helped businesses grow by offering fast, flexible funding. I worked with clients to understand their needs, and shared free marketing insights to help them spend smarter. I also analyzed trends and competitors to improve our funding options, especially for e-commerce companies.
  • Prospect and outbound e-commerce businesses across the U.S. through different sales tools.
  • Prospect potential clients through cold outbound calls, emails, and LinkedIn to set up discovery meetings and identify clients’ needs.
  • Manage the full sales cycle of qualified leads, including contract generation, and after-sales support.
  • Build trusting relationships with clients in order to close deals of up to $1.2 million.
  • Proactively seek new business opportunities in the market, and hit targets aligned with the growth of the business.

Outside Sales Specialist

Boortmalt International
Antwerp
06.2020 - 12.2021
  • Company Overview: BOORTMALT is an international malting company created in 1927 in Belgium.
  • Partnered with the sales team to craft impactful commercial propositions and drive operational excellence, while embodying Boortmalt’s strategic vision, and contributing to its mission of becoming the world’s leading maltster.
  • Commercial support - creating sales quotes in collaboration with the KAM, drafting contracts, and updating the ERP system, following up on the contract execution within EMEA, providing monthly updates on the execution of the planning in collaboration with the logistics team and procurement, and sharing contract availability with customers.
  • Planning management - aligning the customer’s forecast with our planning with respect to plant capacity.
  • Middle office management controls tracking existing sales agreements and customer coverage positions under Long Term Agreements, following up, and documenting pricing levels, ensuring contract allocation between plants.
  • Performed payments follow-up to guarantee prompt transactions.
    Managed customer files, ensuring all information remained current.
    Facilitated internal meetings to support effective communication.
    Arranged customer visits to strengthen partnerships and engagement.

Sales and Marketing Specialist

BE Networks nv
Mechelen
09.2017 - 06.2020
  • Company Overview: BE Networks is an independent IT distributor of networking equipment, including Cisco, Juniper, and many more.
  • In my role as a Sales and Marketing Specialist at BE Networks in Mechelen, I worked closely with cross-functional teams to deliver customized IT services through refurbished systems. By developing strategic marketing campaigns and analyzing market trends, I was able to increase customer engagement, and drive business growth.
  • Inside Sales – creating quotations, receiving, and releasing orders, B2C, and B2B sales.
  • Customer Service – following up on invoices and payments, tracking orders and inventory availability, as well as planning the release of the orders.
  • Marketing strategies include writing newsletters, planning events, creating PowerPoint presentations, and developing content for digital marketing, as well as managing online sales platforms.

Assistant Team Leader

Katoen Natie
Kallo
11.2014 - 09.2017
  • Company Overview: Katoen Natie is an international logistics service provider and port operator.
  • In my role as Logistics Support at Katoen Natie in the Antwerp Area, Belgium, I successfully managed logistics operations, optimized supply chain processes, and coordinated with various teams to ensure a smooth flow of goods and materials.
  • Logistics Support – receiving, storing, and issuing orders.
  • Customer Services – preparing the orders for deliveries.
  • Working closely with a team and scheduling the daily objectives to meet the KPIs.

Sales Representative

Rao Publishing House
Galati
08.2010 - 12.2012
  • Company Overview: Rao is a Romanian publisher of artwork and translations.
  • In my role as a Sales Representative at Rao Publishing House, I conducted business-to-client sales for both digital and print books. I developed strong communication and negotiation skills while engaging with customers to promote our products.
  • Freelance sales distributor (job for students).
  • Rao is a Romanian publisher of artwork and translations.

Education

M.D. - English and French Literature and Linguistics

KU Leuven
Leuven, Belgium
07.2014

M.D. - Contemporary Literature and Romanian Linguistics

Dunarea De Jos
Galati, Romania
07.2013

M.D. - Pedagogy and Psychology

Dunarea De Jos
Galati, Romania
07.2013

Bachelor of Philology - French and Romanian Languages and Literature

Dunarea De Jos
Galati, Romania
07.2012

Skills

  • Strategic business development
  • Customer loyalty initiatives, Customer retention
  • Upselling and sales strategies
  • Digital marketing
  • Relationship management
  • Account management
  • Problem solving
  • Training and development
  • Revenue growth
  • Task prioritization
  • Staff training

Certification

  • Resident Adjuster Casualty and Property
  • Resident Agent Casualty and Property

Continuous Learning

  • Finance Essentials, Finance for Everyone: Smart Tools for Decision-Making
  • Fundamentals of Technical Analysis
  • Introduction to Corporate Finance
  • Introduction to Personal Financial Planning
  • Personal Finance 1: Investing in Yourself and Making the Most of Your Investment
  • Planning for Risk
  • MS Excel training
  • Digital Marketing

Languages

English
Full Professional
Romanian
Native/ Bilingual
French
Professional
Spanish
Limited
Italian
Limited

Affiliations

  • Love spending time with my husband, baby, and two beautiful dogs
  • Yoga passionate
  • Enthusiast reader

Personal Information

Driving License: Yes

Timeline

Customer Success Manager

SafelyStay, INC
10.2022 - Current

Senior Growth Capital Associate

Wayflyer Investments
04.2022 - 10.2022

Outside Sales Specialist

Boortmalt International
06.2020 - 12.2021

Sales and Marketing Specialist

BE Networks nv
09.2017 - 06.2020

Assistant Team Leader

Katoen Natie
11.2014 - 09.2017

Sales Representative

Rao Publishing House
08.2010 - 12.2012

M.D. - English and French Literature and Linguistics

KU Leuven

M.D. - Contemporary Literature and Romanian Linguistics

Dunarea De Jos

M.D. - Pedagogy and Psychology

Dunarea De Jos

Bachelor of Philology - French and Romanian Languages and Literature

Dunarea De Jos

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