Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Giovanna Rivera

Statesboro

Summary

Dynamic and results-driven professional with a proven track record at Howard Family Dental, excelling in patient engagement and communication. Bilingual with strong problem-solving abilities, I foster team collaboration and ensure exceptional customer service, leading to increased patient satisfaction and loyalty. Committed to maintaining high standards and attention to detail in all tasks.

Overview

12
12
years of professional experience

Work History

Business Associate

Howard Family Dental
08.2024 - Current
  • Engaged with patients to build business relationships.
  • Ensured alignment on objectives by facilitating communication between clinical and front staff teams.
  • Arranged and entered medical and demographic data into database system efficiently.
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.
  • Provided exceptional customer service, leading to high levels of satisfaction and repeat business opportunities.

Lead Dental Assistant

Dogwood Pediatric Dentistry
06.2018 - 08.2024
  • Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.

Dental Assistant

Coastal Pediatric Dentistry
09.2016 - 06.2018
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.

Service Professional

Olive Garden
06.2013 - 09.2016
  • Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
  • Managed high-volume workloads while maintaining a strong focus on client satisfaction.
  • Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
  • Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
  • Assisted in training new employees, sharing knowledge of best practices and company procedures.
  • Proactively addressed potential issues before they escalated, preventing negative impacts on the customer experience.

Education

Bluffton High School
Bluffton, SC

Dental Assisting

Palmettto School For Career Development
Savannah, GA
08.2016

Skills

  • Bilingual
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Excellent communication

Languages

Spanish
Native or Bilingual

Timeline

Business Associate

Howard Family Dental
08.2024 - Current

Lead Dental Assistant

Dogwood Pediatric Dentistry
06.2018 - 08.2024

Dental Assistant

Coastal Pediatric Dentistry
09.2016 - 06.2018

Service Professional

Olive Garden
06.2013 - 09.2016

Bluffton High School

Dental Assisting

Palmettto School For Career Development

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Giovanna Rivera