Giovanni Dillon
Austell,GA
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and analytical problem-solving. Quickly understands customer needs and provides tailored solutions to enhance their experience. Employs service-oriented behaviors and takes the time to truly understand customer desires. Consistently delivers customized solutions that build loyalty and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Services Representative
Department of the Treasury
07.2024 - Current
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Identified and resolved discrepancies and errors in customer accounts.
- Sought ways to improve processes and services provided.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
Lead Cashier & Cook
Pie Society
09.2018 - 05.2019
- Opened and closed the store independently, as well as greeting customers upon entry
- Assisted in maintaining the neatness and cleanliness of the store
- Restocked and organized merchandise as needed
- Communicated effectively with assistant manager and managers about the needs of the customer, as well as situations involving the staff
Shift Lead
Kentucky Fried Chicken, KFC
08.2017 - 12.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Devised and implemented processes and procedures to streamline operations.
Education
Bachelor of Science - Applied Technology
University of Maryland
Adelphi, MD05.2024
Associate’s degree -
University of Maryland
Adelphi, MD12.2022
High School Diploma -
Liberty County High School
Hinesville, GA05.2017
Skills
- Account updating
- Complaint resolution
- Scheduling
- Consultative sales
- Dispute resolution
- Quality control
- Decision-making
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 13 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Phone
cell, (573)8721075
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- ACE - Adobe Certified Expert, Photoshop
- MCAS - Microsoft Certified Application Specialist
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Services Representative
Department of the Treasury
07.2024 - Current
Lead Cashier & Cook
Pie Society
09.2018 - 05.2019
Shift Lead
Kentucky Fried Chicken, KFC
08.2017 - 12.2017
- Microsoft Office Specialist (MOS) - Microsoft.
- ACE - Adobe Certified Expert, Photoshop
- MCAS - Microsoft Certified Application Specialist
Bachelor of Science - Applied Technology
University of Maryland
Associate’s degree -
University of Maryland
High School Diploma -
Liberty County High School
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