Girleza Sherlock
Auburn
Summary
Dedicated professional with strong account management and customer relationship skills. Proven ability to streamline service procedures and enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Bank of America
Yonkers
03.2025 - Current
- Assisted customers with account inquiries and transactions at a major financial institution.
- Educated clients on banking products and services to enhance their financial knowledge.
- Collaborated with team members to streamline customer service procedures and improve efficiency.
- Utilized banking software to manage customer accounts and track transactions accurately.
- Resolved customer issues promptly, demonstrating strong problem-solving skills in high-pressure situations.
- Maintained up-to-date knowledge of financial regulations and bank policies to provide accurate information.
- Developed rapport with clients, fostering long-term relationships through exceptional service delivery.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
Driver
Agape Transportation
Yonkers
05.2024 - 09.2024
- Followed scheduled routes and maintained timely arrivals at destinations.
- Assisted passengers with boarding and disembarking as needed.
- Conducted routine vehicle inspections to ensure safety compliance.
- Communicated effectively with dispatch regarding traffic conditions or delays.
- Maintained cleanliness and organization of the vehicle interior and exterior.
- Provided excellent customer service to enhance passenger experience.
Restaurant Manager
Outback Steakhouse
Yonkers
09.2017 - 10.2023
- Managed daily restaurant operations to ensure efficient service and guest satisfaction.
- Trained and supervised staff on company policies and service standards.
- Developed schedules to optimize labor costs and meet business needs.
- Implemented inventory controls to maintain stock levels and minimize waste.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Resolved customer complaints promptly to enhance overall dining experience.
- Collaborated with kitchen staff to streamline food preparation processes.
- Led team meetings to communicate goals and motivate staff performance.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Teacher's Assistant
JCC Preschool
New Rochelle
09.2021 - 01.2022
- Assisted lead teacher in implementing daily lesson plans and activities.
- Supported students with special needs during classroom tasks and activities.
- Organized classroom materials and resources for effective learning experiences.
- Guided children in developing social skills through group interactions and playtime.
- Maintained a clean and safe classroom environment for all students.
Customer Service Representative
State Farm
Tarrytown
03.2021 - 09.2021
- Managed customer inquiries through phone, email, and chat channels.
- Resolved policyholder issues efficiently and accurately.
- Educated clients on insurance products and services offered.
- Collaborated with team members to enhance service delivery processes.
- Maintained detailed records of customer interactions and transactions.
- Ensured compliance with company policies during all customer interactions.
Beauty Sales Associate
Macy's
Nyack
11.2016 - 05.2017
- Assisted customers with product selection and provided personalized recommendations.
- Maintained product displays to ensure a visually appealing shopping environment.
- Processed sales transactions accurately using point-of-sale systems.
- Educated customers about skincare and beauty products through engaging demonstrations.
- Collaborated with team members to achieve monthly sales goals and enhance service quality.
- Managed inventory levels and restocked products to meet customer demand efficiently.
- Handled customer inquiries and resolved issues to ensure a positive shopping experience.
- Participated in training sessions to stay updated on new products and industry trends.
Education
Some College (No Degree) - Psychology
Nyack College
Nyack, NYSkills
- Account management
- Banking software
- Financial regulations
- Customer onboarding
- Transaction processing
- Customer relationship management
- Conflict resolution
- Time management
Languages
Spanish
Professional
Timeline
Relationship Banker
Bank of America
03.2025 - Current
Driver
Agape Transportation
05.2024 - 09.2024
Teacher's Assistant
JCC Preschool
09.2021 - 01.2022
Customer Service Representative
State Farm
03.2021 - 09.2021
Restaurant Manager
Outback Steakhouse
09.2017 - 10.2023
Beauty Sales Associate
Macy's
11.2016 - 05.2017
Some College (No Degree) - Psychology
Nyack College