Girleza Sherlock
Auburn
Summary
Compassionate Certified Nursing Assistant student anticipating program completion in September 2026, committed to delivering high-quality patient care while pursuing a career in nursing. Demonstrated ability in customer service and effective communication, complemented by nine years of experience in fast-paced environments. Efficient Processing Specialist with a focus on data analysis, workflow optimization, and regulatory compliance, currently enrolling in an LPI program for Spring 2027 to further advance in the medical field.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Processing Specialist
Processing Specialist
01.2026 - Current
- Achieved productivity goals by efficiently managing workflow in a fast-paced environment.
- Processed sensitive documentation while maintaining accurate and confidential records to ensure compliance.
- Exhibited strong attention to detail and organizational skills in managing records and documentation.
- Communicated professionally with clients and insurance companies to resolve issues.
Relationship Banker II
Bank of America
03.2023 - 01.2026
- Built trusting relationships with 30+ clients daily through professional and empathetic assistance.
- Resolved complex issues while providing outstanding customer service.
- Utilized communication and problem-solving skills to effectively address customer needs.
- Protected confidential financial information while maintaining accuracy.
- Resolved complex issues, ensuring high levels of customer satisfaction.
Restaurant Manager
Outback Steakhouse
09.2017 - 10.2023
- Trained and led employees to deliver exceptional customer service, enhancing guest satisfaction.
- Resolved customer concerns with professionalism and compassion.
- Coordinated multiple priorities in a high-volume environment to ensure smooth operations.
- Maintained accurate records and adhered to company policies and procedures for compliance and efficiency.
Education
Certified Nursing Assistant Program -
Hillendell Medical Training
Lawrenceville, GA 07.2026 - 09.2026
High School Diploma -
Yonkers Montessori Academy
Yonkers, NY 09.2011 - 01.2015
Skills
- Medical documentation
- Data entry
- Electronic documentation
- Record management
- Microsoft Office 365
- Outlook
- Vital signs
- Patient safety
- Infection control
- Compassionate patient care
- Daily living activities
- Time management
- Team collaboration
- Bilingual communication
- Active listening
- HIPAA and confidentiality
Timeline
Certified Nursing Assistant Program -
Hillendell Medical Training
07.2026 - 09.2026
Processing Specialist
Processing Specialist
01.2026 - Current
Relationship Banker II
Bank of America
03.2023 - 01.2026
Restaurant Manager
Outback Steakhouse
09.2017 - 10.2023
High School Diploma -
Yonkers Montessori Academy
09.2011 - 01.2015