Chamondra Galloway
Duluth,GA
Summary
Dynamic leader with a proven track record at Catch Air, enhancing brand awareness and driving sales through strategic initiatives. Expert in inventory management and fostering strong customer relationships. Uses independent decision-making skills and sound judgment to positively impact company success. Excelled in mentoring teams for peak performance, achieving significant improvements in employee retention and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Catch Air
09.2022 - Current
- Increased brand awareness and sales through strategic initiatives.
- Improved operations by analyzing customer feedback and implementing solutions.
- Led recruitment, hiring, and onboarding to build a skilled team.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Oversaw inventory to maintain optimal stock levels and efficiency.
Assistant Manager
NCG Cinemas
08.2020 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Money Center Associate
Walmart
03.2019 - 08.2020
- Utilized strong communication skills to relay complex financial concepts clearly to customers without specialized knowledge or experience in finance matters.
- Demonstrated adaptability by quickly learning new systems/software updates for seamless integration into daily tasks and improved service delivery.
- Completed regular audits of cash drawers to ensure compliance with regulatory requirements and company guidelines.
- Established strong customer relationships by offering personalized assistance with banking services and transactions.
- Trained new employees on proper cash routines, procedures, and requirements.
- Assisted customers with account inquiries, resolving issues promptly to maintain a high level of satisfaction.
Education
High School Diploma -
Berkmar High School
Lilburn, GA05-2016
Skills
- Customer relationship management (CRM)
- Inventory management and control
- Process optimization and cost reduction
- Staff hiring, training, and development
- Performance management and goal setting
- Financial reporting
- Data driven decision-making
- Safety regulations and compliance
- Training management
- Crisis management and quick resolution of operational issues
- Quality assurance
- Upselling memberships, packages, and additional services
Certification
- Safeserv Certification 2018- Present
- CPR/AED Certification 2017- Present
Timeline
Assistant General Manager
Catch Air
09.2022 - Current
Assistant Manager
NCG Cinemas
08.2020 - 09.2022
Money Center Associate
Walmart
03.2019 - 08.2020
- Safeserv Certification 2018- Present
- CPR/AED Certification 2017- Present
High School Diploma -
Berkmar High School
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