Gjalaneese Woodson
Loganville
Summary
Versatile customer service professional with a strong background in account management, financial transactions, and regulatory compliance. Demonstrates exceptional problem-solving and communication skills, effectively addressing customer inquiries and concerns while maintaining detailed documentation. Experienced in leveraging technology to enhance service delivery and operational workflow.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service
Chamblee
10.2025 - Current
- Communicated with taxpayers, authorized representatives, government officials, and professional stakeholders to address account inquiries and tax-related concerns
- Provided accurate information on IRS policies, procedures, and taxpayer responsibilities to enhance understanding and compliance
- Explain tax liabilities, payment options, and future actions necessary for compliance
- Review taxpayer accounts and make appropriate account adjustments based on federal guidelines and regulations
- Researched and resolved complex account issues, ensuring confidentiality and professionalism throughout the process
- Maintain detailed documentation of customer interactions and account activity
Customer Service Associate
Publix
Loganville
08.2022 - Current
- Delivered exceptional customer service through assistance with purchases, inquiries, and financial transactions, fostering positive customer experiences
- Resolved customer concerns professionally, contributing to high levels of customer satisfaction
- Process cash, debit, and credit transactions accurately, including money orders and Western Union services
- Open and close back office operations, balance cash drawers, and secure financial documentation
- Ensure compliance with financial service regulations and company policies
- Collaborated with team members to enhance store organization and streamline operational efficiency
Independent Call Center Contractor
LiveOps
Covington
11.2021 - 10.2025
- Handled 50+ customer calls daily, providing timely support in fast-paced remote environment
- Managed multiple customer inquiries simultaneously, ensuring high customer satisfaction
- Utilized active listening and problem-solving skills to resolve customer concerns efficiently
- Enhanced customer retention through effective communication and resolution of product-related issues
- Provided professional customer support while maintaining extensive knowledge of products and services
Founder / Business Owner
CharmingKouture
Lithonia
10.2019 - 03.2020
- Founded and managed independent business, overseeing daily operations and enhancing customer relations
- Created promotional campaigns, driving customer engagement and increasing sales
- Developed operational procedures and workflows, streamlining organization and boosting efficiency
- Built strong customer relationships through personalized customer service and communication
Education
Bachelor's Degree - Information Technology - Cybersecurity
Middle Georgia State University
Macon, GA05-2028
Honors High School Diploma -
Stephenson High School
Lithonia, GA01-2022
Skills
- Customer engagement
- Client relations
- Account management
- Payment processing
- Money transfer transactions
- Administrative support
- Conflict resolution
- Communication skills
- Time management and multitasking
- Team collaboration
- Critical thinking
- Information technology fundamentals
- Cybersecurity awareness
- Regulatory compliance
Timeline
Customer Service Representative
Internal Revenue Service
10.2025 - Current
Customer Service Associate
Publix
08.2022 - Current
Independent Call Center Contractor
LiveOps
11.2021 - 10.2025
Founder / Business Owner
CharmingKouture
10.2019 - 03.2020
Bachelor's Degree - Information Technology - Cybersecurity
Middle Georgia State University
Honors High School Diploma -
Stephenson High School