Summary
Overview
Work History
Education
Skills
Timeline
Generic

G Keith Lacey

Stone Mountain

Summary

Hospitality professional with commitment to enhancing guest experiences through attentive service and problem-solving. Proven ability to support team goals and adapt to changing demands. Recognized for strong communication skills and positive attitude.

Overview

13
13
years of professional experience

Work History

Guest Experience Team Member

Atlanta Hawks
Atlanta, GA
11.2017 - Current
  • Assisted guests by identifying and addressing their needs and concerns. Actively recognized opportunities to enhance guest experiences. Supported team efforts to create memorable moments for guests.
  • Engaged with diverse guests, fostering a welcoming and positive atmosphere.
  • Cultivated understanding of guest preferences to enhance personalized service delivery.
  • Demonstrated endurance by standing for prolonged periods and navigating stairs independently.
  • Exhibited poise and articulate communication skills while engaging with all guests.

Bellman

Embassy Suites by Hilton
Atlanta
04.2023 - 02.2026
  • Facilitated luggage handling and delivered personalized service throughout check-in and check-out procedures.
  • Oversaw cleanliness and organization of lobby areas to enhance guest experience.
  • Managed transportation logistics for guests, overseeing shuttle services and taxi bookings.
  • Provided exceptional customer service by addressing guest inquiries and resolving issues efficiently.
  • Facilitated team collaboration in executing daily operational tasks to enhance hotel efficiency.

Bellman/Shuttle Driver

Doubletree By Hilton
Atlanta, GA
01.2013 - 03.2020
  • Managed transportation operations for company shuttle servicing two Hilton brand hotels.
  • Executed maintenance and upkeep of shuttle systems to ensure operational efficiency.
  • Enforced compliance with safety and security protocols to mitigate risks.
  • Managed transportation logistics for guest pick-up and drop-off at partner hotel locations.
  • Facilitated guest check-in and check-out processes at front desk.

Education

Computer And Information Systems

DeVry University
Chambee, GA

Skills

  • Customer service
  • Detail-oriented
  • Strong empathy
  • Exceptional communication
  • Guest relations
  • Teamwork and collaboration
  • Problem-solving

Timeline

Bellman

Embassy Suites by Hilton
04.2023 - 02.2026

Guest Experience Team Member

Atlanta Hawks
11.2017 - Current

Bellman/Shuttle Driver

Doubletree By Hilton
01.2013 - 03.2020

Computer And Information Systems

DeVry University

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G Keith Lacey