Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gladimir Stsurin

Acworth

Summary

Dynamic professional with extensive experience in customer service and staff management at Jiffy Lube. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in inventory control and multitasking, consistently achieving operational efficiency while fostering a collaborative team environment. Committed to delivering exceptional service and driving business success.

Overview

2026
2026
years of professional experience

Work History

Management Trainee

T-Mobile
  • Engaged with customers to resolve inquiries and enhance overall satisfaction.
  • Contributed to store visual merchandising efforts by arranging product displays to maximize appeal and accessibility.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.

Store Manager

Jiffy Lube Inc.
Kennesaw, GA
01.2021 - 12.2025
  • Collaborated with team members to streamline service operations and workflows.
  • Trained new staff on safety protocols, equipment usage, and best practices in service delivery.
  • Implemented process improvements to reduce service time while maintaining quality standards.
  • Ensured compliance with safety regulations and manufacturer specifications during all procedures.
  • Supervised daily operations to ensure efficient workflow and service quality.
  • Developed maintenance schedules to maximize vehicle uptime and customer satisfaction.
  • Coordinated inventory management, ensuring availability of essential parts and tools.
  • Facilitated communication between service staff and customers to address concerns promptly.
  • Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
  • Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
  • Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.

Customer Service Representative

Castrol
Kennesaw, GA
01.2017 - 12.2019
  • Diagnosed and repaired equipment malfunctions efficiently to minimize downtime.
  • Conducted routine maintenance and inspections to ensure optimal performance of systems.
  • Collaborated with team members to troubleshoot complex technical issues effectively.
  • Performed routine oil changes and fluid checks to ensure vehicle performance.
  • Assisted in maintaining cleanliness and organization of service area and tools.
  • Identified potential issues during inspections, providing recommendations for necessary services.
  • Utilized diagnostic equipment to assess vehicle conditions and recommend appropriate services.

Customer Service Representative

Grease Monkey
Marietta, GA
01.2014 - 12.2016

Marietta

  • Engaged in ongoing training to improve service delivery skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Service Advisor

Garden Vision
Woodstock, GA
01.2010 - 12.2011
  • Assisted customers in identifying products and services to meet their gardening needs.
  • Coordinated service appointments, ensuring timely follow-up and customer satisfaction.
  • Monitored inventory levels and facilitated reorder processes to maintain stock availability.
  • Provided technical support for garden equipment, troubleshooting issues effectively.

Sales Associate

Syms Department Store
Marietta, GA
01.2006 - 01.2007
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained organized merchandise displays to promote sales and improve visibility.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Customer Service Associate

Taco Bell
Kennesaw, GA
05.2005 - 12.2006
  • Assisted customers with menu selections, enhancing overall dining experience.
  • Processed customer orders efficiently, ensuring accuracy and speed during peak hours.
  • Maintained cleanliness and organization of workstations, adhering to safety standards.
  • Collaborated with team members to deliver high-quality service in fast-paced environment.
  • Resolved customer complaints promptly, improving satisfaction and retention rates.
  • Monitored inventory levels, assisting in stock replenishment to meet demand effectively.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Customer Service Representative

Kroger
Woodstock, GA
2004 - 2005
  • Assisted customers with inquiries and resolved issues.
  • Provided product information and recommendations based on customer needs.
  • Collaborated with team members to enhance overall service quality.
  • Adapted quickly to changes in policies

Education

No Degree - Business Administration And Management

Fort Valley State University
Fort Valley, GA

High School Diploma -

North Cobb High School
Kennesaw, GA
05.2006

Skills

  • Customer service
  • Staff supervision
  • Customer relations
  • Sales techniques
  • Staff management
  • Schedule management
  • Inventory control
  • Data interpretation
  • Superb time management
  • Multitasking
  • Decision-making
  • Excellent communication
  • Computer skills
  • Teamwork and collaboration
  • Documentation and reporting

Timeline

Store Manager

Jiffy Lube Inc.
01.2021 - 12.2025

Customer Service Representative

Castrol
01.2017 - 12.2019

Customer Service Representative

Grease Monkey
01.2014 - 12.2016

Service Advisor

Garden Vision
01.2010 - 12.2011

Sales Associate

Syms Department Store
01.2006 - 01.2007

Customer Service Associate

Taco Bell
05.2005 - 12.2006

Management Trainee

T-Mobile

Customer Service Representative

Kroger
2004 - 2005

No Degree - Business Administration And Management

Fort Valley State University

High School Diploma -

North Cobb High School
Gladimir Stsurin