Gladys Pineda
Peachtree Corners
Summary
Dynamic front desk professional with experience in managing client inquiries and coordinating appointments. Known for strong problem-solving abilities and attention to detail, consistently ensuring a welcoming environment and efficient office operations. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Atlanta Innovative Medicine
Alpharetta
05.2025 - 12.2025
- Greeted visitors and clients warmly at the front desk.
- Managed incoming calls by directing inquiries to appropriate staff.
- Scheduled appointments using office management software efficiently.
- Supported administrative tasks by filing documents and maintaining records.
- Coordinated office supplies inventory to ensure availability of essentials.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Completed basic bookkeeping and document filing.
Front Desk Receptionist
Magnolia
Norcross
02.2024 - 03.2025
- Explained policies and procedures to visitors.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted visitors and directed them to appropriate departments.
- Assisted clients with inquiries and provided exceptional customer service.
- Processed incoming and outgoing mail with attention to detail.
- Updated and maintained appointment calendars for office personnel.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Teller
Western Union
Winters Chapel
05.2023 - 02.2024
- Balanced cash drawers on a daily basis.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Processed customer transactions accurately and efficiently at a global money transfer company.
- Maintained cash drawer, ensuring proper balances and security protocols were followed.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Verified customers' identification to ensure compliance with laws and regulations.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Waitress
El Rocio
East Point
02.2023 - 05.2023
- Took food and drink orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and tables.
- Provided friendly customer service to enhance dining experiences.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered questions about menu items, ingredients, and pricing.
- Organized take-out orders efficiently according to customer requests.
Education
High School Diploma -
Norcross High School
Norcross, GA12-2023
Skills
- Appointment scheduling
- Customer service
- Client communication
- Attention to detail
- Problem solving
- Task prioritization
- Customer assistance and interaction
- Verbal and written communication
- Telephone etiquette
- Cash handling
- Spreadsheet tracking
- Filing and sorting
- Money order processing
- Customer transactions
- Currency and coin counter
- Order accuracy
- Table management
- Price memorization
- Greeting guests
- Upselling
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Front Desk Receptionist
Atlanta Innovative Medicine
05.2025 - 12.2025
Front Desk Receptionist
Magnolia
02.2024 - 03.2025
Teller
Western Union
05.2023 - 02.2024
Waitress
El Rocio
02.2023 - 05.2023
High School Diploma -
Norcross High School