Gladys Paulette Hall
Buckhead
Summary
Dynamic HR Manager with a proven track record at Gatewood School, specializing in employee relations and talent acquisition. Spearheaded onboarding processes and enhanced employee satisfaction, resulting in a significant boost in retention rates. Adept at policy development and fostering a positive workplace culture through effective communication and recognition programs.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
38
38
years of professional experience
Work History
HR Manager and Forensic Teacher
Gatewood School
01.2011 - Current
- Facilitated resolution of workplace conflicts, ensuring a harmonious work environment.
- Developed comprehensive onboarding processes for improving new hire integration.
- Designed training modules for supporting organizational learning and development.
- Ensured compliance with labor laws, maintaining company standards.
- Coordinated employee recognition programs for boosting morale and motivation.
- Managed employee records to maintain accurate and up-to-date information.
- Conducted exit interviews to gather feedback and identify areas for improvement.
- Improved employee satisfaction, addressing and resolving grievances effectively.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
Medical Office Administrator
Dr Dave Ringer, Family Medical Associates
01.2004 - 12.2011
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Assisted in budget planning for the medical office by analyzing financial data, identifying cost-saving opportunities, and making recommendations to administrators.
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Evaluated employee performance regularly through constructive feedback, offering support for professional development opportunities when appropriate.
- Coordinated luncheons with Pharmaceutical Representatives.
- Oversaw the implementation of a new EHR system, leading staff training sessions and addressing technical issues as they arose during the transition period.
- Coordinated maintenance of medical equipment, ensuring no disruptions in patient care.
- Managed emergency appointment requests efficiently, ensuring critical care was not delayed.
- Improved staff morale and reduced turnover by implementing recognition program for outstanding performance.
- Coordinated with healthcare professionals to ensure timely patient care, optimizing clinic workflow.
- Negotiated with suppliers for office supplies, achieving significant cost savings.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
LPN Office Nurse
Dr Dave Ringer, Family Medical Associates
01.1992 - 12.2004
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
- Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
- Supported new employees during orientation periods by serving as a knowledgeable resource on office policies, procedures, documentation requirements.
- Assisted with minor surgical procedures, ensuring proper sterilization techniques and adherence to safety protocols.
- Served as a liaison between patients and healthcare providers, facilitating clear communication regarding treatment plans and expectations.
- Coordinated referrals to specialists when necessary, ensuring seamless transitions of care for patients within the healthcare system.
- Promoted patient safety and comfort during office visits by attentively monitoring their condition and promptly addressing any concerns or discomforts expressed.
- Managed inventory of medical supplies within the office, ensuring adequate stock levels while minimizing waste through effective organization strategies.
- Demonstrated adaptability by efficiently managing unexpected changes in schedules or staffing situations without compromising patient care quality or timeliness of services rendered.
- Provided health education to patients on various topics such as medication management, disease prevention, and self-care strategies.
- Conducted thorough assessments of vital signs, lab results, and physical status to identify potential concerns and inform appropriate interventions.
- Streamlined appointment scheduling processes, resulting in reduced wait times and increased patient satisfaction.
- Maintained accurate medical records for over 100 patients, ensuring timely updates and efficient communication between healthcare providers.
- Collaborated with interdisciplinary team members to develop individualized care plans for each patient based on their specific needs.
- Prepared patients for diagnostic testing procedures by explaining the process, providing reassurance, and answering any questions they may have.
- Implemented infection control measures throughout the office environment to maintain a safe atmosphere for both staff members and patients alike.
- Enhanced patient care by effectively administering medications and treatments as prescribed by physicians.
- Participated in continuing education opportunities for professional development purposes while staying apprised of industry best practices and emerging healthcare trends.
- Contributed to ongoing quality improvement initiatives within the practice by offering insights based on clinical expertise and patient feedback analysis.
- Completed paperwork and prior authorizations and scheduled appointments for patients.
- Educated patients and families on disease processes, medications and treatments.
- Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
- Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
- Reinforced health education, counseling and advice to patients and families and assessed patient educational needs, prioritized patient learning needs, identified barriers to learning and used educational tools to encourage non-adherent patients.
- Sterilized instruments and equipment and stocked unexpired supplies and medications to prepare patient care areas.
- Assessed patient health status based upon presented symptoms and directed patient to appropriate level of care or acceptable alternative venue.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Administered medications and injections to patients.
- Evaluated patient histories, complaints, and current symptoms.
- Reviewed patient history to verify conditions and current medications.
- Responded to patient requests with appropriate clinical and personal assistance.
- Took samples to complete diagnostic and routine assessment tests.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Provided patient education on health care issues and prescribed medications.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Monitored patient health conditions to report changes to assigned physician.
- Delivered emotional support to patients and families during challenging times.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
Geriatric Nurse
Minnie G Boswell Hospital
01.1987 - 12.1992
- Advocated for older adult patients, ensuring they received appropriate resources and services to maintain their wellbeing.
- Facilitated smooth transitions between care settings by coordinating with other healthcare professionals and communicating effectively with patients and families.
- Enhanced patient safety by conducting regular assessments and promptly addressing any signs of decline or potential complications.
- Assessed fall risks among the elderly population, implementing targeted prevention strategies to reduce injury occurrences.
- Assisted patients with dressing, eating and bathing and encouraged patients to perform basic needs independently to promote self-esteem.
- Maintained a high standard of infection control practices, reducing the risk of healthcare-associated infections among vulnerable geriatric patients.
- Closely monitored acute conditions related to falls and accidents, as well as chronic conditions, such as arthritis and COPD.
- Promoted family involvement in the care process, providing education on geriatric conditions and assisting with caregiver support resources.
- Utilized effective communication strategies to build trusting relationships with geriatric patients, fostering their autonomy and dignity during the care process.
- Consulted and coordinated with health care team to assess, plan, implement, and evaluate patient care plans.
- Supported patients experiencing cognitive decline by implementing individualized interventions based on their unique needs and preferences.
- Promoted kind, compassionate environment, utilizing active listening and effective communication skills for elderly patients and caregivers.
- Anticipated needs of aging adults and worked closely with multidisciplinary team to provide individualized care to elderly patients.
- Prevented complications in geriatric patients with complex medical histories by closely monitoring vital signs and lab results, initiating timely interventions when needed.
- Contributed to a positive work environment by mentoring new nursing staff and sharing specialized knowledge in geriatrics.
- Prevented pressure ulcers through consistent monitoring, frequent repositioning, and appropriate use of pressure-relieving devices.
- Improved patient quality of life by creating personalized care plans and collaborating with multidisciplinary healthcare teams.
- Reduced hospital readmissions for geriatric patients through diligent monitoring, timely interventions, and comprehensive discharge planning.
- Involved, educated and supervised family members in implementing best practices for older adults.
- Streamlined documentation processes to ensure accurate record-keeping while minimizing time spent on paperwork.
- Prepared, administered and recorded prescribed medications and reported adverse reactions to medications or treatments in accordance with policy.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Education
Nursing
Macon State College
Macon, GALPN
Putnam County School of Practical Nursing
Eatonton, Ga08-1986
High School Diploma -
Gatewood School
Eatonton, GA05-1983
Skills
- Employee relations
- Talent acquisition
- Compensation and benefits
- Organizational development
- Policy development
- Employee retention
- Policy implementation
- Employee satisfaction
- Employee handbook development
- New employee orientation
- Orientation preparation
Timeline
HR Manager and Forensic Teacher
Gatewood School
01.2011 - Current
Medical Office Administrator
Dr Dave Ringer, Family Medical Associates
01.2004 - 12.2011
LPN Office Nurse
Dr Dave Ringer, Family Medical Associates
01.1992 - 12.2004
Geriatric Nurse
Minnie G Boswell Hospital
01.1987 - 12.1992
Nursing
Macon State College
LPN
Putnam County School of Practical Nursing
High School Diploma -
Gatewood School
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